Dear sir,
I have purchased two Nokia N 95-1GB hand set IMEI NO. (1) 352026023439895 (2) 352026022207749 from Shree Mobile Wala, Apsara Complex, Motijheel, Muzaffarpur (Bihar) vide Retail Invoice No.1884 and 1885 dated 18-10 . When I faced the problem of slider jam camera shutter jam in my first said set then I went to Nokia Care, Ganpati Mobile Bank, G-1, Usha Arcade, Near Lalita Hotel, East Boring Canal Road Patna 800001 and deposited hand set vide Job sheet No. B 972 dated 03-08 with the expected date of delivery 05-08. I frequently went to Nokia Care for getting back my hand set but they did not give my set. After one and half month Manager of Nokia Care said me that your Mobile has lost and offer me a too old repaired set which is unacceptable to me because my set was as good as new and there were many of mine personal data like data related from bank and from my job was in that set which can be used by antisocial element or criminals.
I also faced the problem of left key jam in my second hand set then I went to said Nokia Care. It was told me that said problem does not cover warranty I agreed and paid Rs. 2500 vide Cash receipt no. 123 of Nokia Care dated 19-08 for repairing of said problem. After one and half month my second hand set become dead automatically then I went to Nokia Care to solve the problem, it was said to me that said problem does not cover warranty then I asked for contact No. Of Service Engineer from Manager of Nokia Care, He didn’t give me and also offered Rs. 4000 to sell the hand set, I refused his offer and deposited my hand set for repairing vide Technical verification Receipt No.1330 dated 03-10. I would like to inform you also that both hand set is under warranty.
Behavior of Nokia Care Manager and some staff are intolerable and suspicious. For my first set Manager made me helpless to file a case at consumer forum, patna and I left the second set at Nokia Care for the sake of god. I am 28 year old unmarried young man. Now I have become the patient of blood pressure from the behaviour of said Nokia Care.
So it is my personal request to you to take necessary action as quickly as possible for getting back my first set and for proper repair of second set.
Yours
SACHIN KUMAR SINGH
ADD:- MAHAVIR NAGAR, DASRATHA,
POST – ANISABAD, PATNA 800002
OFFICE ADDRESS-
SACHIN KUMAR SINGH
ASSISTANT AUDIT OFFICER,
RESIDENT AUDIT OFFICE,
VIDHYUT BHAWAN,
BAILEY ROAD, PATNA 800001
CONTACT NO. - 09431460585
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