Dear Mr. Upasani,
Greetings for the day.
I am a practicing lawyer at Delhi and am residing at the address given below. An undated and partially filed in slip way left at my residence on 4.10.2009 by your executive. Prior to doing so, he flatly refused to deliver the courier to either my son or daughter available at home.
The airway bill contained incorrectly mentioned. Your website and customer care executive on # 66111234 confirmed it. Subsequently after repeated efforts by son he could obtain correct airway bill number.
Yesterday i.e. 7.10.2008 afternoon, your executive came again and refused to hand over parcel to any of my family members including my wife and demanded my ID proof. Since I was away for work, I spoke to him on telephone and requested him to hand over to my family. He insisted on my ID proof. On my enquiry from him as to why such requirement for taking delivery was not mentioned in your slip left on 4.10.2009 and nor such intimation was given, he had no answer. He said that he has already come four times, whereas he came on 4th and 7th October and he refused to deliver.
The website shows that the consignee is not available, whereas I am available. Misrepresentations are made by your company for the reasons unknown to me. There is no mention of ID requirement in the two slips left at my residence.
I am pained by conduct of your executives. You may like to look into it. Awaiting your response.
(V.K.JAIN)
Advocate
725, Veer Apartments, Sector-13, Rohini, Delhi 110085
To,
Mr. Sharad Upasani, IAS (Rtd)
Chairman
Blue Dart Courier Ltd. Mumbai
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