Complaint sent to [email protected] returned undelivered. Hence now forwarded through you for doing the needful.
&-- Forwarded Message &-
From: G K Agrawal
To: [email protected]
Sent: Wednesday, February 4 1:26:23 PM
Subject: OBC Proton card no. 4357 0890 0388 3075- certain issues pertaining to ATM
Dear Sir
The following issues are brought to your notice for necessary action at your end:
Santacruz West SVRoad 400054 ATM:
1.Yesterday i.e., on 3rd February 09, when i went to withdraw money from the above ATM at 20.05 hrs. to my utter surprise, security guard was not available, main gate building entry was closed and hence i could not have any access to the ATM and could not withdraw money to meet my urgent requirements. I waited for about 10 minutes and then came back without withdrawing money. The purpose of ATM services being made available 24 hrs is thus defeated.
2. There is a security risk also at the above ATM in as much the system is exposed to unrestricted/ free view/entry from outside without any opaque glass door and anybody from the compound/road can see a person operating the ATM and thus the user is put to unnecessarily and avoidable outside risk.
3. The above ATM machine only stocks 100 Rupee notes and at a time, withdrawal of not more than Rs.4000/ Rs. 5000/- are allowed. Thus to draw Rs. 15000/-, a person has to operate machine 3-4 times which is time consuming.
4.Most of the banks are allowing upto Rs. 50000/- from ATM where as OBC allows only Rs. 15000/- per day from ATM. The ceiling needs to be reviewed and revised upwards suitably.
A line in reply will be very much appreciated.
Thanks and regards
G K Agrawal
M Com., LL B., CAIIB
Ex- ED NABARD
Rural and Micro-Finance Consultant and Advocate
Resi: 401/402 LE CHATEAU
Sharatchandra Chatterji Road (10th Road)
Santacruz (West), Mumbai 400 054
Tel nos: (Res) 0 22 67 100 493
Mob: 0 98 2132 0852
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