To,
ONIDA - Mr. Praful K.
[email protected]
022-26878136/8137/4879/4891, 66453000
Reference: Invoice in the Name of Mr. R M Dalwadi
Date of Purchase 11.12.2005
Onida 29” KY Oxygen
Contact No. 0265-2461518
Dear Sir,
I am very sorry to declare that renowned Company like ONIDA manufacturing defective TV pieces and also very poor services and responses.
Hereunder is the list of complains which I have in my record and against that I have taken every time pain to restart my faulty TV.
SR. NO.
[1] COMPLAIN NUMBERS : 3E101
COMPLAIN DATE : 2006
[2] COMPLAIN NUMBERS : 2/1890
COMPLAIN DATE ; 2006
[3] COMPLAIN NUMBERS : 5/382561
COMPLAIN DATE : 16.05.07
[4] COMPLAIN NUMBERS : 6/380296
COMPLAIN DATE : 04.06.07
[5] COMPLAIN NUMBERS : 9/11
COMPLAIN DATE : 01.11.07
[6] COMPLAIN NUMBERS : 11/0774
COMPLAIN DATE : 06.11.07
[7] COMPLAIN NUMBERS 3/978
COMPLAIN DATE : 04.03.08
[8] COMPLAIN NUMBERS 4/118
COMPLAIN DATE : 05.04.08
[9] COMPLAIN NUMBERS 4/3183
COMPLAIN DATE : 20.04.09
[10] COMPLAIN NUMBERS 5/3253
COMPLAIN DATE : 23.05.09
[11] COMPLAIN NUMBERS 6/2576
COMPLAIN DATE : 16.06.09
The above complain are their in our record there will be more then this.
Frequently fault arising in your product, we where forced to enter in the Contact Agreement. But this time your company has stopped contract agreement system. (Contract Agreement was from 24.05.2007 to 23.05.2009) In absence of contract agreement, considering above complains I would have paid half time of TV cost for the repairing only.
At present my TV and your product is not working what to do now?
In past I have corresponded to your representative Ms. Mona (Mumbai Office) to replace this defective TV with new one but any action was not taken from your Mumabi office. Your ONIDA vADODARA service representatives are also fed-up & they have inform that this is be faulty piece & their Quality control department has deviated their norms... While the visit they have inform that there might be spark problem in the Picture tube / Yoke problem / Once after so many visit we have requested to resolve the problem & they have change the circuit board. But still the Breakdown story goes on... Still Live
This time I am very fedup and last time I am mailing to your company for taking suitable action for replacing my defective TV with New piece immediately. Request to inform the address to dispatch this Faulty TV on Freight to pay Basis. Failing which, I will complain to CONSUMER FORUM .
Unlimited complains from day one and regular of follow ups with M/s. ONIDA does not suits the Company and I personally dislike to use this kind of faulty product.
Regards,
Jignesh Dalwadi – 9879119331
Bhavesh Dalwadi – 99258 36270
20, Hastinapur Society,
B/h. Aryakany Vidhyalay,
Karelibaug,
Vadodara – 390018.
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