Dear Sir,
I would like to bring attention to the gross negligence and irresponsible attitude of the Co: Agarwal Movers and Packers DRS group. I had requested there services in order to ship items of personal effects from India to Australia including furniture, household goods etc.
After a payment of almost INR3.5Lacs and an assurance that the goods shall be delivered to me in about 45days, the company seems to have forgotten its promise. The cargo was moved from my home on the 29th Nov and its been more than 90days now (twice than what they had assured earlier) and I have still not recieved the goods. My father has tried to reach them umpteen number of times to enquire when would the cargo be delivered; however, his plea for an answer has never been answered. Meanwhile since the articles were not delivered in time, we have to live in a makeshift arrangement and our lives have been turned upside down.
On one occasion, one of the senior executives in the Co said that "What can I do from here as it needs to be done from Australia". I wonder if they are unable to handle things globally, then they should never charge the unsuspecting customers an awful lot of money and promise something that they know they can't deliver. I am deeply concerned and seek justice and compensation.
When I call up the Australian agent responsible for the ultimate transport in Australia, they say they are waiting to hear from Indian counterparts. Its just so frustating. I would advise everyone to think twice before seeking services from Agarwal Movers and packers (DRS group) and do not be under the false assurances that the company provides.
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