I had engaged DRS-Agarwal packers and movers for my houshold shifting from Bangalore to Kolkata.
(Vide GC no 845067 dated 01.06.08 for the car and 845066 dated 02.06.08 for entire other household items)
I had following very bad experiences:
(a) On the day the container reached in Kolkata, my address, a team of in experienced and raw people sent for unpacking and organizing from the local kolkata office. Practically we had to work shoulder to shoulder with them to make it happen.
(b) The packing items (plastic and cardboard boxes) till date (i.e. 18.06.08, 11 days after unpacking) is lying in front of my flat in the apartment, blocking the lift passage, creating nuisance to other neighbours and putting in embarassing conditions. I had made atleast 30-40 calls to local calcutta office of DRS (Agarwal) and Bangalore office, but now given up. The apatrment maintenance people are insisting to throw them out asap. I do not understand these items which are to be reused, how company can behave in such non professional manner.
(c) Though I had given the car in very neat and clean conditions in Bangalore. In kolkata I was delivered the car 3 days behind promised date and in a very dirty, shabby condition. The seats have been totally made dirty and black greasy spots. This delivery has also been possible after my atleast 25-30 phone calls to Kolkata representative and Bangalore representative.
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