I have been a cable (analog) customer of Ortel in Raipur (Customer No 00658668). However in the month of June I received a bill of Rs 450 which I paid as the agent who used to collect bill did not come for the previous months. Again in the month of July I receive a bill of Rs 450!! On checking with the customer care in Shankar Nagar Raipur (0771-4081101) they told me that they had received only Rs 150 from the agent in June. Since the agent had not put his signature on the june bill, I was being held liable! I told them to confirm with the agent, but they did not do so. I was told the extra money would be refunded to me in next bill.
Since I was shifting and the new place did not allow for cable I went again on August 8 to the customer care service where I applied for disconnection. When I asked about the extra payment the customer care agent / head (Ms. Parveen or so she told) was very rude. She told 'Ab to disconnect ho gaya, ab kuch nahi milega!! ' What kind of sentence is that!!
I do not need the money, but this kind of behavior has made me a permanent antagonist of Ortel.
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