I had purchased a Cardiff (Ivory) from M/s. Ceramix Pune. The plumbers of my Builder broke the Cardiff during fixing.
I forced my builder to give FOC replacement of same. He purchased it From M/s. Pooja Enterprises, Uruli Kanchan and delivered. I had fixed it at my own cost. The commode was found leaking. After huge follow up the technician from Parryware visited & confirmed that the Cardiff was having manufacturing defect. The replacement letter came after extensive follow up. Now I am awaiting the delivery of a replacement and now I am getting very rude and passive response from Pooja Enterprises and I am asked to talk thru my builder and contact the main dealer (I am being denied to give the number of the dealer).
The Sales engineer of Parryware Mr. Deependra Singh was very egoistic and was unable to digest my agony and pain of not having a toilet started even after 3 months from possesion of the new flat. The responses were passive and I was told that the retailer is a dealer of Hindware and has nil interest in resolving this issue. Then why he sold it to my builder & how Parryware allowed such thing?
I had a horrible experience with product quality, dealership, Parryware Customer care & parryware sales.
I have lost 3 months after spending Rs. 8000=00 and still my toilet is non-functional. I had further spent Rs.1000 in fixing the faulty commode and Parryware has not agreed to fix the commode free of cost.
Hence I urge people in India to beware of such facts and take a concious decision in choosing a correct company.
Sandeep Kinkar
Pune
9823119302
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