To, Dated: 06/11
The Head
Customer Care Department
Standard chartered Bank
New Delhi
Reminder -1
Subject: Complaint against your employee Mr. Prateek Jain at your Delhi Office
for abusing and threatening.
Dear Sir,
This is with reference of my earlier letter dated 03/11 and, to bring in your kind notice again that, I had taken a Personal Loan from American Express Bank Ltd, vide unique account no. 179367 in april’2006. But after takeover/merger with SCB, Standard Chartered Bank never informed me regarding this issue and new Personal Loan Account number.
Last week, I got a call from above said people regarding above said issue, he told me to give him cash but, I denied to release cash to him. I told him to deposit payment through cheque only but for that I need any authenticated document directly from bank, and, only then I will able to issue cheque to SCB. I further ensure him that Payments are not issue, but I need authenticity, whether I am giving money to the right hands or not.
Above said person again called me in morning of 03/11, when I strictly told him not to pay in cash and need authenticated written letter from Standard Chartered Bank., this fellow started to abusing and threatening me. I still told him that this is not the right way to speak your customer but he was not ready to listen me.
Now I am compel to write you to take a strict action against him and clarify to me also through written communication, otherwise, I will compel to approach legal authorities, Police, Consumer / civil court.
I again request to do needful.
Regards
Amit Saxena
110-Aravali Tower,
Kaushambi, Ghaziabad (U.P.)
mobile no. 9810256396, 9971395062
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