Your company's petrol pump dealer Mauli Petrol pump at Baner Road Pune is following questionable practices by distracting consumers and filling in less petrol.
The Modus operandi is when you ask for petrol the person filling the petrol asks you to see ZERO on metre. Once he starts filling petrol, one more person will come to clean the windscreen (front glass) with a wiper and will ask you to start water by pressing your own spray system on front wheel. You get distracted in doing all this and he fills less petrol. On 20 August I caught him doing this red handed doing this. He took 1000 Rs from me and filled petrol of 800 Rs only. The meter read 13 litres instead of usual 16 litres. He gave me the bill worth 1000 Rs. Immediately after this and told me done after shutting my peterol tank. On seeing the bill I realized that petrol filled had to be 16 litres and on confronting him he said it was done by mistake. Earlier 3 times same thing had happened. On screaming and demanding that I want to put the complaint in your complaint register no body buzzed. It took me more than half an hour to be able to get the suggestion booklet on which I lodged my complaint.(copy retained) While writing this the manager came tried to assault the Mr. Sandeep physically for the wrongdoing as he filled the petrol and then told me that he will give me petrol worth 1000/- Rs free. As I have Santro car it 's petrol tank cannot take petrol more than 1500Rs. He gave me some petrol free to shut my mouth. But I realized that people are beiong conned at this petrol pump from such a long time. One more person confirmed to me that they do the same. Pls look into the matter urgently or it requires upscaled to the higher authorities about the rampant cheating. This is the 3rd tie same episode happened and each time we are getting 50%-75% petrol of the price we are paying.
Pls reply with what action you are taking against it.
Regards,
Swati
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