Dear Sir/Madam,
I'm a customer of Philips for last 10 years. Recently, I bought an MP4 Player, which had some software problem with it. I gave the product to one of your Service Center (New 28, old#38, shanmugam road, west tambaram, Chennai - 600 045) on 08-Jan-08.
When, I went there the people told me that their system got some problem and adviced me to visit the Adyar branch, so that the problem can be resolved in one hour. Since, I was not in a position to go there, I told them that I don't have an issue if you give me in delay.
But unfortunately, after so many phone calls to the service center since 12-Jan-07, my product is not looked after and everytime they get an excuse of two days which is totally unfair for an customer.
I don't think, even for manufacturing a MP4 player would not such a longtime. Today (29-Jan-07), its been 20 days and my product is not yet serviced and delivered to me.
I would request you to look into this issue and resolve it ASAP. I need a reply or a call back with in 48 hours by email or call on the below contact details. Else, I need to take this matter further to Mr. Viswanathan Seshan, Country Manager.
Regards
Vimal G
Mobile: 91 98416 09323
Office: 44 4204 9772
Residence: 44 2248 4806
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