I placed order for PAN FOR 4 ALL PIZZA at Call centre Mumbai No 3988-3988 on 14/6 at 8.02 p.m. Order was 2 Veggie Surprise, 1 Veggie Delite and 1 Garden Fresh.
Committed time for delivery was 30 minutes.
Delivery boy came up for delivery at around 8.45 p.m. and delivered Pizzas without ORGANIO vide Bill No. 12259 dated 14/6 for Rs.248/- by THAKUR VILLAGE, KANDIVALI PIZZA HUT CENTRE, MUMBAI.
On opening the order found that actual delivery is not matching with order as one of the Pizza was MARGHERIA (Cheese), which we never orderd.
Called up Call centre no 3988-3988 at around 8.48 p.m. spoke with Mr. Prashant who assured me that Kandilvai Store Manager would be calling me back within 5 minutes to sort it out.
No one called me till 9.00 p.m. than I again called up call centre no and spoke with Ms. Rashmi (as Mr. Prashant refused to come on line). She holded my line for approx. 15 minutes and than disconnected the line without giving any solution.
After that I again called up call centre no and spoke with Mr. Chetan who after long chat put me on to Mr. Ravi the Team Leader.
Mr. Ravi also failed to give me any solution and by the time it was almost 10 p.m.
My kids who was about to sleep ultimately eat 3 pizzas which were not worth eating by the time and didn't touch MARGERIA (Cheese) one which I kept at home for another 3 days to show it to Pizza hut guys, which later on I have thown away.
Summary of my complaint is as under:
1. Delay in delivery timing
2. Failure on providing the full ingredietns required for Pizza such as Origano
3. Wrong delivery of order
4. No courtsey from Pizza Hut despite the fact am regular customer of pizza hut
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