Misbehaviour by a executive (floor supervisor or something) named Pravin on 2nd October at around 7 pm in Planet M (MG Road, Pune).
1. Had given headset of Samsung mobile for servicing/replacement on
2. Front desk executive did not informed me to take original bill and warranty card back and kept it with themselves.
3. I went to take the headset back on 2nd October where they handed me over the replaced headset.
4. But they did not agree about having my original warranty card and bill and said they have returned it to me.
5. Back office services guy came down and started misbehaving and using false language NOT bothering about any mannerism and ethics on how to behave with customers.
6. Finally the original warranty card was found with them BUT they did not give me the original receipt.
I want strict action to be taken for misbehaviour as I do not expect this low quality mannerism from Planet M's employee.
Mr. Pravin should be sacked as he is not fit for talking to customers OR he should be given strict warning.
The tone of Mr. Pravin clearly stated that there is no respect for customers and he can come down to any level.
Please take into consideration my appeal.
Regards
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