Dear Sir/Madam,
I am an existing customer of AIRCEL since july using consumer number 9804310482 [ a prepaid sim].Although there was no problem regarding your service at the begining, there has occured some major dicrepency, it seems from your part, on 23rd of this month. To be specific, I may state my complaints on a perticular occurence that has forced me to write directly to you; as I have been debited Rs100/- INR out of no-where... I am using a handset of Nokia 1200 where, for your information, there is no facility of GPRS system. Nor have i used any of your special downloading services ie. ringtone download, screensaver download... I am not using the caller tune service.
It is very clear to you by my statements that there remains no chances of automatic deduction of mobile balance due to my preference of centain special services. I am not using any extra service rather than receiving and making phone calls, and as
I live alone nobody handles my phone beyond my presence. I made some utter vulnarable efforts to contact 9804012345, and when succeded no one could give me logical
reasons behind this undue deduction of Rs 100/- INR credit balance...
This is quite a gruesome matter...
I hope you understand the circumstances. I would be grateful to you if you make efforts to solve the puzzle out
and would expect to hear from u soon.
If my complaints are not solved in a satisfactory way it would compell me to widraw my connection with you.
Thanks and Regards,
Monju Ghosh.
32/1C Gobinda Bose Lane.
Bhowanipur,
Kolkata- 700 025.
Ph: 91 9804310481
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