Inconsumercomplaints.com » Miscellaneous » Review / complaint: Utsav Sarees - Company cheats, lies, and steal Jaipu | News #501228

Utsav Sarees
Company cheats, lies, and steal Jaipu

Ordered an outfit from there and it came in 3 sizes too small. They asked me to send it back via USPS, but not UPS, DHL, or Fedex, so I promptly did. They wanted me to send to an address not matching the one on their website. I should have sent it back to the one on their website, but I did want they asked. And they told me they would make me a new oufit. I waited and waited and the customer service consistently told me "don't worry or have faith" and "it would be shipped in 1-2 days or 3-4 days" and it didn't get shipped. I filed a complaint with my credit card and paypal. Now they say they won't ship my item until I cancel the claim. They are also saying they never got my return even though I shipped it over a month ago. Another item I ordered came in very bad condition and wrong size also. I didn't even want that item. They made me replace the item I actually ordered with another because the original's "loom had been damaged", but actually it had sold out. When I got it, I was extremely disappointed. They only offered me a 15% discount (5 whole dollars) and when I told them that was unacceptable, they ignored me. That is another claim they have against them too. So I guess they are holding my one outfit until I cancel both claims or they just want me to cancel them so they can keep the money and not send the outfit. The worst of it is that I need the outfit for a wedding June 13 and I've been going through this for 3 months with them.

I should have searched the internet for complaints and not ordered anything from there, but now I have learned. Please do not shop with them even if prices are lower and their website looks inviting. They lie, steal, and cheat people so badly that they should not be on the internet anymore. Please look at the other complaints on other boards to see that the same thing happened to others.



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