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Sub: Billing Discrepency 91-9716046333
Dear Officer,
This is to highlight you that I, Pankaj Parti having a connection holder with your Network vide Aircel no:9716046333 and A/c no. 1-166786068, am fed-up with your services and your commitment given to the customers while making them into and involved with the network provider like you.
Sometime ago i have received a call from your DSA somewhere at Jhandewalan or Karol Bagh and they told me that Aircel gave me a new postpaid connection totally free of cost against my Airtel postpaid connection vide no 9871094030, and the plan she told me is Monthly Rental is Zero and if i dont want caller-id than i opt the no without caller-id and CLIP charges also not charged by my side, so as per the executive my no. would be zero rental only the call i made is chargeable to me and i said OK to her and take the above mentioned conection.
But now, i was shocked when i saw my first bill in which you have incurred two monthly rentals vide 1) Local Mobile @ 30P-Rental worth INR 85 P.M.
2) Rate Cutter-Minutes option- CLI worth INR 50 P.M.
total cost 135 for this month plus taxes.
I dont who calls you to activate these services on my no even when i dont even use your CLIP facility and why should i activate this 30P service if i dont even calls for once from this no. only one call i made from this no to check whether the service have been activated or not after that the SIM is in my pocket b'coz i have my company provided no which is totally free for me to make outgoing calls, this no i just take for future purposes like when i used to go for roaming b'coz my Airtel no dosent work in roaming, but this is very much surprising for me that how is it happened.
After that i used to call your customer care no from my SIM than it is not reachable on 121 and 9716012345 which i tried a lot even from yesterday night than i call from my another no which is chargeable to me than your customer care executive doesnt give any resolution to my complaint they just want to wrap-up the call and only directed me to go to your Aircel Store which is so rediculous, i think you people just make us fool by doing this because since morning i have tried your no. 9716199010 and your nodal officer no. 9716199209 but all the no shows not reachable if you are the most busiest person in this world than why should you take this type of responsibility because every responsibility comes with some accountability and i dont think so that Aircel will do good at this competitive industry.
Now, i would not give you any penny from my side against this bill do enquiry from your side and further i want to disconnect this no now with immediate effect advise me what should i do for that i am unable to continue with Aircel from nowonwards.
Aircel are good for nothing.
PANKAJ PARTI
Administration Assistant
Malaysia Airlines
16th Floor, Dr. Gopal das Bhawan
28, Barakhamba Road, New delhi-110001
Tel:(91)-11-41512121 Ext: 131
Direct: 91-11-41512131
Fax: (91)-11-23704047
Cell: 9871094030
E-Mail id: [email protected]
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