Subject: Extremely disappointed and highly dissatisfied with Air India Airlines Service
Dear Air India Airlines:
I am disgusted as I write this note to you about the miserable experience I had using your services. I am writing to obtain compensation for a huge mistake for which I believe your firm is responsible.
On February 1, I took delta to fly to New York (JFK) from where I had a connecting flight to New Delhi via London. I enrolled into Air India mileage program so that I can use Air India airlines in future travel planning. I received booking confirmation via email. See attached itinerary: "Sunita Itinerary.pdf" (PNR number: J5LSN)
Incident #1
My timely arrival to India with my baggage was essential; as I was attending my real sister's wedding which was scheduled for 10th February.
On February 2 I reached at night to find out that one of my luggages was missing. I was to fly immediately to Patna as I live there. But the luggage was important for me as it contained all my sister's gifts and my personal accessories that were needed for the wedding. As per the promise made my Air India baggage claim service department (Mr. A.K Singh) to deliver the baggage the very next day, I changed my plan to stay in Delhi and collect my luggage. See attached Complain Number / Reference Number: Complain Number.pdf
I waited a day and when I did not receive my baggage, I called the Delhi baggage claim service department again but unfortunately no one was able to update me with any information so I stayed in Delhi for another 3 days and during the course I made 2 visits to the airport.
Ultimately I had to leave on 8th February for Delhi as I was already late for the wedding. I had to buy my personal accessories for the wedding and also gifts for my sister before I left. I had to take a flight to Patna.
Note: However I was not provided any compensation for:
- Food & lodging in Delhi
- Visits made to the airport
- Phone calls made since I had to buy a pre-paid Delhi number
- Wedding clothes and accessories I had to buy again for myself
- My sister's wedding gifts.
Incident #2
Baggage damaged and had to be personally received all the way from Delhi after the wedding. View pictures: DamaggedLuggage1.JPG, DamaggedLuggage2.JPG
Baggage Claim Service department did not call me at all till 8th February, so I called them on 8th to find the status. They finally managed to trace my baggage and promised to dispatch it to Patna the very next day.
However I did not receive my baggage on 9th, so I called them again to find out that, they had not dispatched it. Finally after my sister's wedding which took place on 10th, my husband flew to Delhi on 11th February to collect the baggage as it was lying there since 8th February. The baggage was damaged and was shown to the baggage claim customer representatives: Locks and wheels were broken and there are deep scratches all over the place. Pictures of the damaged baggage were taken at the time. View attachment: Tag.pdf
Note: However I was not provided any compensation for:
- Flight to Delhi and back to collect my luggage
- The cost of the repair done to my damaged baggage
The bottom-line: I have never seen such sense of irresponsibility from a giant airline as Air India.
I planned this trip for over 6 months and was excited about visiting my family and attending my sister's wedding. Air India Airlines mistakes cost me a lot of money, hassles and emotional distress.
Air India airlines can't give me back my moments and losses, but I expect you to provide compensations which is still not comparable to your mistakes.
Sincerely,
Sunita Shaw
[email protected]
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