I was using Airtel Broadband connection for the past two years without any problem, the connection is in my name VIMAL, phone# 040-42006381. I was one of the valued customer in most of the Airtel products since I liked their customer service.
Initially I started my broadband plan from 256 kbps in in the month of February I changed my plan to 512 Kbps for 899 Rs. In the month of May I received a letter from Airtel stating they are upgrading my speed to 1 Mbps without any additional charges but this speed will be with limited data transfer of 20 GB per month. So as per their letter they upgraded my speed to 1 Mbps from the month of June and until August their was no problem.
In the first week of September I shifted my home so the Airtel connection was also shifted to my new premises. When they shifted they given 512 kbps as per my plan 899 Rs, but when I called customer service and gave a complaint (Req# 37720032). When I explained the scenario they increased my speed back to 1 Mbps confirming the data transfer limit of 20 GB.
Again in 2010 October first week they reduced my speed to 512 Kbps without any information, so I gave a complaint again (Req# 38536492). One of the customer care person called me and requested me to send the letter which they sent me in the month of May for the speed up-gradation. I sent the letter to their e-mail Id [email protected]. After verifying my mail they called me and said this was an offer given only for 3 months now they have retrieved it.
> My question is when they sent a letter they never informed this is only a limited period offer, they mentioned my speed will be increased without any additional charges, no time period was mentioned.
> Second when they are taking back some privileges from the customer without confirmation how come they can take it back.
> Do they think the customers are mad, or we have to shake our heads for what ever they tell or plan.
I need a proper solution for this issue, kindly suggest for a better solution. Airtel has to give me the speed back or have to pay me my charges which I paid to them. For the past two years I never made any default payments, I was so genuine.
Airtel treated me so bad for my honesty. They put **** on their own faces by making these kind of mistakes.
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