I am unable to get my international roaming details which i have used. I have just used it for couple of minutes. The charges which they are mentioned is not realistic. None of the customer care executives helping. You can see the following mail conversation. they have given me irrelavant answers. All of a sudden they have stopped responding
Hello,
As per our teleconversation I am forwarding the mail conversations with your customer service executives. I request you to go through each and every mail care fully. You will understand how carelessly my queries are answered. Please resolve the same.
Raghunandan K
&--Original Message&--
From: [email protected] [mailto:[email protected]]
Sent: Monday, October 29 11:10 PM
To: [email protected]
Subject: Regarding your mobile number 9901903539 [REF:113131785259]
Dear Mr. Raghunandan,
Thank you for contacting Airtel.
As I understand you had expressed concern over the GPRS charges during international roaming facility for the invoice dated 12/10/07 for your Airtel number 9901903539.
We understand your concern and will work together to resolve your issue.
Kindly be informed that the same has been charged as per the service provider tie up with the Airtel network.
We would like to inform you that the amount of Rs. 4652.59/- has been charged based on the GPRS usage in the International Roaming on the other service provider. Please to be informed that the GPRS usage would be charged based on the International Roaming charge and based on the logged on network tariff charge.
Further, with regard to the concern over the inability to open the link, we understand your concern and will work together to resolve your issue.
We kindly request you to insert the below mentioned link in the URL box to view the details
Click here for tariff details of International Roaming.
http://www.airtel.in/InternationalRoaming_Postpaid.aspx? path=1/6/7/12/63
Kindly be informed that there is current outstanding amount of Rs. 6, 053.15/-.
Alternatively, you could just dial -*121*11# to know your outstanding amount and dial *121*13# to know your invoice amount in future.
We kindly request you to clear the outstanding amount before the due date to avoid barring of the outgoing call facility and late fee charges.
If you need any clarifications kindly call us at 121 (toll-free), we will be glad to answer your queries.
Regards,
Premalatha
Customer Support Service
Airtel
&- Original Message &-
Hi,
Repeatedly I am getting the same answers from you I think none of you want
to see the below conversation. This is the total waste of time. I have gone
thru your web site, and found that the tariff which you have mentioned and
usage I have made is not tallying. I feel pity that Nazreen have not read
my
mail properly, the answer is just a cut paste. Please give me some
responsible person's contact in accounts department so that I can speak to
them directly, other wise I will have to take the help of consumer court.
Please read my mail conversation below.
Raghunandan K
919980911979
&--Original Message&--
From: [email protected] [mailto:[email protected]]
Sent: Sunday, October 28 8:20 PM
To: [email protected]
Subject: Regarding your mobile number 9901903539 [REF:112894193672]
Dear Mr. Raghunandan,
Thank you for contacting Airtel.
As I understood you had concern over the GPRS charges during international
roaming facility for the invoice dated 12/10/07 for your Airtel number
9901903539.
We understand your concern and will work together to resolve your issue.
Kindly be informed that the same has been charged as per the service
provider tie up with the Airtel network.
We would like to inform you that the amount of Rs.4652.59/- has been
charged
based on the GPRS usage that was done while you where in the International
Roaming. Please to be informed that the GPRS usage would be charged based
on
the International Roaming charge and based on the logged on network tariff
charge.
Alternatively, you could also view the details through our website
www.airtel.in.
Regards,
Nazreen
Customer Support Service
Airtel
&- Original Message &-
Hi,
This is not the answer to my queries every time you are repeating the same
answers. You can just compare the two emails which have been sent to me
it's almost the same. My question here is The Duration/Volume which you
have mentioned in international roaming bill is too high where in I have
just logged in to check the mail and I have not downloaded any thing.
I am repeatedly asking the same question that Duration/volume is calculated
on what basis??? Once again I sincerely requesting you to not to suggest
me to look into your lousy web link, I am facing the same problem (SERVER
ERROR). I feel, to make your customer aware about the tariff is your part
of responsibility so please help me I don't have time waste on these issue.
Please note that this is company paid connection and hence they are now
asking for clarification. Until then my company is not making any payment.
If at all payment is done which will be deducted from my account, which I
am not going to entertain. Either you give me the clarification, or give me
the realistic bill, I hope there is lot of discrepancy in the bill you are
not helping the customer, other way it is just fleecing a customer. I think
in our company we have more than 100 Airtel connections. Keeping these
things in mind, I request you to resolve the issue in the next mail. Please
do not make me to reply.
Raghunandan K
919980911979
&--Original Message&--
From: [email protected] [mailto:[email protected]]
Sent: Saturday, October 27 10:01 PM
To: [email protected]
Subject: Regarding your mobile number 9901903539 [REF:112842982287]
Dear Mr. Raghunandan,
Thank you for contacting Airtel.
You had expressed concern over the GPRS charges during international
roaming facility for the invoice dated 12/10/07 for your Airtel number
9901903539.
We understand your concern and will work together to resolve your issue.
Kindly be informed that the same has been charged as per the service
provider tie up with the Airtel network.
We would like to inform you that the amount of Rs. 4652.59/- has been
charged based on the GPRS usage that was done while you where in the
International Roaming. Please to be informed that the GPRS usage would be
charged based on the International Roaming charge and based on the logged
on network tariff charge.
Further, with regard to the concern over the inability to open the link, we
understand your concern and will work together to resolve your issue.
We kindly request you to insert the below mentioned link in the URL box to
view the details
Click here for tariff details of International Roaming.
http://www.airtel.in/InternationalRoaming_Postpaid.aspx? path=1/6/7/12/63
Regards,
Premalatha
Customer Support Service
Airtel
&- Original Message &-
Hi,
I am very well aware that the charges are against the GPRS usage while I
was
in international roaming. My question here is where the details of the
charges you have mentioned are??? For example, why is the usage
Duration/volume is high when I was in international roaming on what
basis???
I am repeatedly expressing that the network to which I log on is not a
matter to me, but at the same time I am using your Airtel data card, hence
it is your duty to collect those details of your partner's charges and let
your customer know. However unfortunately the link which you have mentioned
in the below mail is saying "THE PAGE CANNOT BE DISPLAYED". This shows your
irresponsibility in handling the customer, I am extremely sorry to use this
word but I am helpless. You have been no where help full to me because I am
attempting all your instructions very sincerely.
Raghunandan K
919980911979
&--Original Message&--
From: [email protected] [mailto:[email protected]]
Sent: Saturday, October 27 5:16 PM
To: [email protected]
Subject: Regarding your mobile number 9901903539 [REF:112789689632]
Dear Mr. Raghunandan,
Thank you for contacting Airtel.
You had expressed concern over the International Roaming charges for the
invoice dated 12/10/07 for your Airtel number 9901903539.
We understand your concern and will work together to resolve your issue.
Kindly be informed that the same has been charged over the GPRS usage made
in Thailand and Australia.
We would like to inform you that the amount of Rs. 4652.59/- has been
charged based on the GPRS usage that was done while you where in the
International Roaming. Please to be informed that the GPRS usage would be
charged based on the International Roaming charge and based on the logged
on
network tariff charge.
Click here for tariff details of International Roaming.
http://www.airtel.in/InternationalRoaming_Postpaid.aspx? path=1/6/7/12/63
Regards,
Thiyagarajan
Customer Support Service
Airtel
&- Original Message &-
Hi,
Thank you for your assistance. But I am still not clear about the
international charges, please find attached my bills. You have mentioned
that the charges are as per Airtel partner but I don't mind who your
partner
is, since I am your direct customer. I have just used GPRS to check my
mails
for very short duration. Please give me the detailed clarification. My
company is not willing to accept these incomplete details to make the
payments. Please give me a clear picture, till then my previous mail holds
good.
Raghunandan K
919980911979
&--Original Message&--
From: [email protected] [mailto:[email protected]]
Sent: Saturday, October 27 2:10 PM
To: [email protected]
Subject: Regarding your mobile number 9901903539 [REF:112750512622]
Dear Mr. Raghunandan,
Thank you for contacting Airtel.
You had expressed concern towards the ebill password for your Airtel mobile
number 9901903539.
We understand your concern and we will work together to resolve your issue.
We would like to inform you that the Airtel bills sent are password
protected. Hence, we would request you to kindly send an SMS in the below
mentioned format to 121 [toll free] to get the e-bill password.
Ebillpassword [Note: - is space between ebill and password]
Alternatively, you could also view the bill details for the last three
invoices through our website www.airtel.in after four days from the bill
date. Please find below the procedure for the same.
For New Users-
??? Logon to our website, www.airtel.in
??? Click on register and register your account by filling the online
form.
??? An SMS would be sent on your mobile informing about the user name
and the password.
??? Please login with the given username and the password and you would
be able to view your mobile account details.
??? Click on "My Billing" option
??? Click on "My Bill details" and select the invoice period to view the
details.
Regards,
Kalaiarasi
Customer Support Service
Airtel
&- Original Message &-
Hi,
This is further to my discussion with your various customer care
executives.
(Mr. George, Ms. Nikita etc, etc, ) I am unable to get the details regarding
my international roaming usage. I have been told that to see the details in
your web site. But so far I am yet to receive the password set by you
despite of my 3 calls to your customer care. Please note that your bills
will be kept pending until you give me the details of international roaming
which I have used. And no late payment fee shall be entertained. I am going
thru a great inconvenience, if this still continues; I will have to
discontinue the relation ship with Airtel. Please feel free to call me for
any clarification. Hope my lines are not too harsh. Early response is
appreciated and also will help me to pay your bills well within the due
date.
Regards
Raghunandan K
Manager- Technical Services
Bangalore- 560091
Bangalore
Cell: 9980911979
(See attached file: MobileBill-105-101458097.pdf)
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