This is regarding airtel landline broadband connection. Two months ago they called me and upgraded my plan 999 to 1299. They told me that with this plan I will get free value per month of Rs 499 which include
Data Transfer Limit Unlimited
Free Calling Value Worth Rs. 100
Free Anti Virus Worth Rs. 100
Free Speed on Demand Worth Rs. 100
Free Unlimited Gaming Worth Rs. 199
Free Value per month Rs. 499
They told me that since you hardly use your phone for making calls your bill will be 1299 plus the taxes.
I was happy and I accepted the offer.
Hours later a comfirmation call which repeated the same song.
I immediately okeyed and accepted the plan.
My first bill was okey. It was 1585
This month I received a bill of Rs 2123.
On inquiry I came to know that games on demand which was told to be absolutely free have been charged 3 times 199 * 3. I was shocked as this facility was totally free with my Turbo 1299 plan.
I repeatedly kept calling them that they got to rectify my bill. For this airtel costumer care demanded one week time. A week later I was informed that 199 Rs have been waivered off from my bill but I will have to pay rest of the amount for game on demand. I explained his about the plan I was using.
To my surprise and great shock he told me that none of the facility are free on 1299 plan and an amount of 199 for games, 100 for pc security and 100rs for call and 100 for speed on demand are charged with it.
I rechecked the plan in airtel site on net and again it said that a free value of 499 is included in the plan. what should I do. I'm going to dissconnect the line and go to court for cheating and mentally harassing me.
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