I’m a corporate customer for Airtel Broadband (phone -0120 4163095) since almost last 1 year. I have always been paying all my bills on time though the airtel’s online interface.
Since Aug 09 suddenly my online interface stopped working, I tried resetting the password but it did not work so I got in touch with Customer care and was told there was some server maintenance going on so nobody was able to access the online account. I requested them to have the payment collected from my home for which they raised a request but nobody turned up or even gave me a call. When I called customer care again to know the status of payment collected from home they said that the previous request was closed and the remarks said the customer could not be reached, this got repeated on several instances. I got bugged up as I wanted to pay my bills on time and frantically requested airtel to send somebody across which finally happened and I handed over the cheque.
Despite my complaints and request at the customer care I was slapped with the late payment charges which were never reverted back and on the top of it my connection was disconnected in Aug on the pretext of non payment of the bills. I called up customer care to inform them that the bill was
already paid and have the connection restored. The connection was restored after my call.
In the month of Sept again the same thing happened, I requested for the executive the come to my place to collect the bill but he never came never even called me up and had the call closed saying I was not reachable. I was again slapped with late payment charges which are not reverted till date despite my request. Finally the executive came and I handed him over with the cheque of 1570/- (Total bill was 1619 (1569 -broadband bill 50 –Late payment charges). I also, requested for some body to come to my place to pick up the oct bill which was again ignored saying customer was not
reachable. My connection was again disconnected on 10th Oct. I called up airtel and gave them all the details like the cheque no, receipt number, payment date etc but they the supervisor AKASH SAXSENA was very rude and impolite. I made frantic calls at the customer care and tried making them understand that make them understand that I had already paid the bill via cheque handed over to the airtel’s executive and can make the payment again after the request me to make the stop payment for previous cheque and raise a new cheque but all in vain the unhelpful and un-understanding staff in customer care did not understand anything.
My connection is still disconnected and I have had harrowing experience with airtel. Please get all details though the call logs made at customer care.
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