Airtel Broadband
POOR SERVICE

I have also logged complaint with :-

http://broadbandblog.in/149/airtel-sunil-bharti-mittal/#comment-226898

http://inconsumercomplaints.com/complaints/airtel-broadband-c54310.html

Hi All,

Concern echoed, the plan was taken in place of MTNL as better qos was promised. This does not qualify as good qos provided.

It took a huge amount of effort from our part even to get the intercom service initiated and now this.

Should we expect a similarly callous approach from Airtel in future dealings?

Used to be a very good impression from Airtel services. This one comes as a shocker - the lack of preparedness to take on the consumer needs and satisfaction.

Please have the advances reversed from the bill at the earliest.

&--Original Message&--

From: Himanshu Pant [mailto: [email protected]]

Sent: Thursday, March 13 12:56 AM

To: [email protected]; [email protected]

Cc: [email protected]; [email protected]

Subject: ****SHAME****

Hi All,

Service Request # 4277084/4477444 - On 20th of February i signed up a self care form with your sales rep. till date i have not rec'd my user name and password so that i can track my record. Its a real obligation for me as per IVR does not give any information to me & if i ask Customer Service rep they advise me to check on IVR.

I have filled up the Self care form "3" TIMES . I'm afraid now, submitting my informaion again & again might lead me towards identity theft.

I have spoken to aditya from nodal office and then a rep from sales came and i filled it again 2 times. Till now have not rec'd any update at my email id: [email protected]

Please make sure that whether the email id is correct or not.

Its becoming a real hassle for me to handle all of this, as customer service they do not have any authority to handle this and so i have to always make a skip level contact to plee for helping me out.

**********22 DAYS TIME FOR A SERVICE TO ACTIVATE?? ********** **C'mon, is this a Service?? **

Also,

I have opened a Request (Service Request # 4584718), IVR reflect billed amount as Rs. 724, due date for making the payment 25th march

I have already paid airtel Rs. 1127 (Rs. 350 for Instrument & Rs. 777 as advance rental )(via check # 795418 Bank: HDFC Bank)

Please check on this as its not appreciated.

**********TRUST ME ITS A REAL SHAME FOR MANAGEMENT**********