To,
Managing Director
Airtel Broadband Services
Panipat
Subject: Regarding violation of consumers right
Sir/Madam,
In very despair and disappointing mood I would like to draw your attention about violation of various consumers’s right by your organization. It all started when one salesman (Mr. Satish) on behalf of Airtel came to my office on 21 March. 2009 and offered me broadband services through landline which I eagerly accepted as I was in requirement. I completed all formalities within hour although I was very busy at that time as I am doctor, Mr. Satish promised me install landline within 2-3 days, after 3 days on Tuesday i.e. 24 March. When I enquired about installation he came to me and took Rs. 500/- as installation charges without any receipt and promised me to install within a day. On repeated telephonic calls he made lots of excuses for delay and promised me next day on every calls. On my last conversion with him on 28 Mar he told me that it is not possible to install broadband as there is no slot.
In this manner Mr. Satish on behalf of Airtel Broadband services knowingly did act of misinformation, false promise, illegally handling and overconfinement of money which causes me mental tension, anguish, wastage of money and irreparable loss of my time.
I therefore request you to enquire into matter and take neccessory action, so that dignity of your company can be maintained.
Dated 02 APR
Copy to- from
1.National consumer dispute Re-addressal forum. Dr. Mohd Imran
2. Bharti communication Dr. Prem hospital
Panipat
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