Airtel Broadband connection
I had called airtel broadband customer care and requested for a broadband connection in the flat to which i am shifting in Bellandur - Req No. TBLR 0035236.
An executive called Shankar called me and informed me of the required docs. Right from here our problems started with them. He said he would call me and come and inspect the house and confirm if they can give connection and collect docs. But he never would call. On repeated calling he inspected the house on 26th Sept and confirmed that they can give connection. On 26th Sept he came and collected the docs from me for the connection. I would call him everyday atleast 10 times for update and he always would promise "It will be done today or tommorow i will call back and inform" but no call from him. I escalated the matter to his boss Om Karish, but even he turned out to be equally irresponsible and same thing repeats promise callbacks but no calls and no connection.
On 3rd Oct I was pretty irated and when my husband called him he says they cant give us a connection as the distribution point is overloaded. I asked him to return my Rs2397/- so that I can get the connection from someone else and also informed him that though he cant give me the connection i will escalate this matter to higher authorities and even in papers. He then replies that he will try again and get back to us by tuesday (6th OCt). I got no update from him. I called Customer care and raised a complaint against Shankar and Om Karish. Complaint number - 25103894. Also the customer care exec informed me that the connection was sactioned to me on 30 sept itself and the request which i had raised was also closed. Hence I should have had got the connection on 30th sept itself or max on 1st Oct. I got a message on my ohone that someone will get back to me by 7th oct regarding this. No one from cust care got back, instead Om Karish got back to us and tells us i will come and give the connection on Saturday (Oct). My husband asked why so long and he just replies "It is like that only. I cant give you before that".
I feels like we are dealing with some govt office. We had a BSNL connection in our old house. We opted Airtel because BSNL will take more time to give connectiona dn I was in a urgency. I work from home and Internet is the first thing i reuire before shifting. Now because of all these I cant even shift to the new house and I have to pay rent in bith places. I have incurred a loss of Rs15000/-. I am repeatedly calling Airtel customer care but no one calls back. Only promises that i will get connection today or tommorow.
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