Hi,
My problems are following:
1] I was promised the following post paid numbers : 98920100126/127.
2] These numbers were promised to me in the Airtel Campus promotion held at our company Mphasis an EDS Company.
3] Commitments were made by representatives Prabhu [Cell number : 9967732837] & Vaibhav [Cell number : 9867530663].
4] There were some internal conflicts between Prabhu and Vaibhav. Vaibhav took documents form me.
5] Without my consent they assigned 2 very different numbers against what was promised.
6] Those two number were also ACTIVATED without informing me. I did not accept the Sim card. And are still with Airtel employees.
7] I escalated to Ashu Agarwal [Airtel's Sales Manager] [Cell Number :9892049217].
8] He instead assured me that he would get those numbers corrected and instead would be providing me the following numbers : 982010061/62
9] When i received discouraging response from Ashu i escalated to Nodal Officer Abha Gupta at: Nodalofficer. [email protected], also tried calling on the number provided at Airtel web site : 9987234865.
10] I had also sent multiple SMS on the same number of Abha Gupta, because the number is most of the time unreachable. No response received to the SMS / E-mails. It has been more the 14 days. In Airtel web site response time promised was within 10 days.
11] On 23rd of Jan i get Vaidank "Nodal office", on the same number of Abha Gupta. On his request i send the escalation e-mail again to the same e-mail address
Nodalofficer. [email protected].
12] . Therefore, on 23rd Jan 09 i called Airtel 121 services [9892012345] representative "Somaya" that both the numbers as confirmed by Ashu Agarwal " Airtel Sales Manager" which were active on my name " 9004350080/90] were activated on 25th Dec, and are NOT under my name {Kamlesh Jaiswal}. Instead they are under the name of Zaheer Khan. Whom i do not know
13] I get the post paid bill on 28th Jan. And the numbers on the bill are : 9004350715/9004350719.
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Kindly look into this. My contact number : 9860879439. Anytime Mon to Fri between evening 4 to 10 pm
Sat-sun anytime.
Regards,
Kamlesh
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