Airtel
LOST PLAN

SIR

MY CALL RATE WERE AIRTEL TO AIRTEL LOCAL 0.25, STD 1.00,

AIRTEL TO ANY OTHER NETWORK LOCAL 0.50 AND STD 1.50 (GOVT. SCHEME)

ON 28 APR 09 AT 3:13 PM I RECEIVED A GOODNEWS (MESSAGE) FROM YOU.

THE MESSAGE WAS AS FOLLOWS:-

"Paaiye 31RC per poore 60 din ki validity aur call kare kisi bhi STD number per sirf Re 1/min. 60 din daad 1 rupaye prati din ke dar se discount ka laabh uthaaiye."

AND I ACCEPTED YOUR 'GOOD NEWS.'

BUT NOW I NOTICED THAT, ALL MY LOCAL CALLS ARE CHARGED Re 1/- INSTED OF 0.25 AND 0.50.

THE MATTER WAS DISCUSSED WITH YOUR CUSOMER CARE EXECUTIVE (MR. VIKAS ON 11 05 09), HE REPLIED THAT, BECAUSE OF THE "31 RC" YOU LOST ALL YOUR OLD PLANS.

SIR, HOW THIS CAN BE POSSIBLEWITHOUT INFORMING THE CUSTOMER?? AND NO WHERE IT IS MENTIONED IN THE "GOODNEWS" ABOUT LOSING THE OLD PLAN

FURTHER, IT IS REQUESTED THAT I MAY BE INTIMATED ABOUT RE-ACTIVATING OLD PLAN .

WARM REGARDS

JAGADEESH