Dear Sir,
COMPLAINT NO. 22277259
It is more that 2 bills old complaint and as is evident from the previous messages, it is just a delay tactics that is being played. Last assurance was for 05.10.09 . Pls read the message below in RED.
I am sick and tired of this issue.
Need justice immediately.
B/Rgds
Rohit Tripathi
9818702034
From: [email protected]
To: [email protected]
Date: Thu, 1 Oct 11:01:14 0530
Subject: Re: BILL PAYMENT DETAILS FOR PHONE # 9818702034 [|BAL|9818702034|290920099364|]
Dear Mr. Tripathi,
Thank you for contacting airtel.
As per your previous interactions, you have expressed concern regarding the late payment fee and value added service charges for your Airtel mobile number 9818702034.
We understand your concern and will work towards resolving the same.
Regarding Late payment Fee:
The late payment fee of Rs.50/-, charged towards your bill dated 24/08/09 has been waived as a goodwill gesture on 01/10/09. The credit for the same would be reflected in your subsequent bill, dated 23/10/09.
Regarding Sales issue:
We would like to inform that your concern has already been processed through service request number 28540797. We will revert to you on or before 05/10/09.
Regarding Value Added Service Charges:
We would like to confirm that a waiver of Rs.62/- towards Swine Flu message charges has been posted in your account on 01/10/09. The credit amount for the same will be reflecting in your forthcoming invoice dated 23/10/09.
Kindly send message as 'STOP' to 121 (toll free) to stop these services.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Suresh Kumar Devaraj
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 29/09 20:39:47
Subject: BILL PAYMENT DETAILS FOR PHONE # 9818702034 [|BAL|9818702034|200920091025|]
Dear Mr. Dhanushkodi A K
I was told by the person who manages the authorised bill payment center that he has a security sum deposited with the Airtel which is immediately debited the moment the cash is received by him on behalf of Airtel. The next day when the collected cash is sent to Airtel the amount is credited back to his account. So there could be no reason that the bill payment was not made.
I am surprised to receive the second bill with the following discrepencies.
1. A late payment charge of Rs. 50.00 has been levied on me for the previous bill.
2. COMPLAINT NO. 22277259
The issue of wrong commitment by the Airtel person while issuing the new number is not yet resolved despite my repeated complaints.
3. Airtel started sending messages regarding SwineFlu which was billed for Rs.2.00 each.
I spoke to the customer care person and was advised to send an SMS on a number to discontinue. When I sent an SMS I recd a return SMS that due to some updation of the system the services will come into effect after 10Th of September.
Surprisingly the bill shows a charge of Rs. 62.00 for the SMS sent by Airtel even after requesting to discontinue the services.
I REQUEST YOU TO KINDLY DISCONTINUE THESE SERVICES WITH IMMEDIATE EFFECT.
I request you to kindly resolve the above three issues within this week or else I will not be left with any other option but to approach the concerned authorities.
Thanks B Rgds
Rohit Tripathi
9818702034
%%%%%%%%%%__
From: [email protected]
To: [email protected]
Date: Sun 20 Sep 2009 12:36:38 0530
Subject: Re: BILL PAYMENT DETAILS FOR PHONE # 9818702034 [ BAL 9818702034 200920091025 ]
Dear Mr. Tripathi
Thank you for contacting Airtel.
As per your previous interaction you had expressed concern over the receipt of payment reminders for your Airtel number 9818702034 even after clearing all the dues.
We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused in this regard.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by in this regard.
Based on your complaint we have investigated the possibility of the same and we would like to confirm that we are not in receipt of your payment Rs.210 - on 09 09 09 as per our records. Henceforth you have been receiving payment reminder calls on your number.
We request you to provide us with the scanned copy of the payment receipt in order to trace your payment.
You can also dial 121# (toll free) to know the last 3 months payment details.
We appreciate your patience and understanding in this regard.
For further assistance mail us at [email protected]
We value your association with Airtel.
Warm Regards
Dhanushkodi A K
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Sent: 20 09 2009 11:14:06
Subject: Bill payment details for phone # 9818702034
DearSir
I am really surprised to learn that airtel database management is so poor that despite my making the bill payment even before the due date I am still getting calls for the same.
I was asked by one of the customer care exec to shell out the details of the payment made which I did give him on the 15Th of Sept. After that day it has become a routine to receive a call per day regarding the bill payment.
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