Airtel
Cheating and harassing customer / inefficienct, not helpful and dishonest customer care executives

Due to my experiences this letter is too big to read but hope even than u will read this letter for customer

Arjit Sharma

9872805999

Airtel

4th march

Subject: Cheating and harassing customer / inefficienct, not helpful and dishonest customer care executives

Sir/ madam

I m a customer of your so called company AIRTEL bharati which I feels belive only in presentations and advertising instead of helping and providing best services to customers. I have worst and most unpleasant experince with AIRTEL hope I had never purchased airtel connection wil prefer to friends same in future

I am one of your customer whom u ur company and customer care treated with full techniques of de grading mentally harassing wasting time and telling the customer once u paid for services airtel is king and customer is nothing more than helpless person on earth

Qualities of ur customer care executives

1. No etiquettes:- customer care executive talk like they owns airtel bharati. They don’t know how to talk to customer

2. Professional liers :- everytime customer care executive provide wrong information and feel sorry for mistake of colleague

3. Experienced in harassing customer so he never call back to them

4. Law & Rule makers: every executive will tell u his own rules and regulations

5. Specially trained for harassing pre paid customer

6. Lack of knowledge about schemes and are last to check them on system

7. Seniors are trained to defend juniors executives instead of solving problem of customer

8. Specialisation in saying sorry: every executive specialized in doing mistakes and than saying sorry instead of solving problems

I am writing u this letter after trying by best with ur customer care executives and loosing my whole trust in ur customer care services and executives. I don’t have trust in u that u will help me out but I have no way out except of writtning this letter. Hope this letter go in hands of some senior of company who is sincere toward this company and his soul. These are my two complaints as follows :

Complaint 1

I had activated a scheme on my no on 14 or 15 june for rs 500 to 550 I don’t remember exact figure in this schme I got 15000 local sms free for one year and my call rates reduced to airtel to airtel .30p other mobile .49p and landline re1 for 1 year

In end of august I noticed im being charged .49p airtel to airtel instead of .30p. I call ur customer care they told be its technical fault and will be restore in 4 days and they refunded money which was charged excess

Issue

But in month of febraury2008 I again noticed im again charged .49 p instead of .30p and I don’t know from how long I being charged .49p. so I called ur customer care ur executive told me ur lying ur never being charged .30p always charged .49p for A2A from day one I talk to many customer care and they didn’t solve my problem

Complaint 2

I have subscribed yahoo zone in month of January and I unsubscribed in feburary and it shows me on my mobile that it is unsubscribed.

But I was surpriced whenon 02.03.2008 Rs30 deducted from my account and i got message for subscribing yahoo zone which I didn’t.

I call customer care of prepaid there executives talk rubbish.

Than I called gprs customer care on 4.3.2008 talked to Parminder she told me its charged by mistake as it is not unsubscribed due to technical fault it will be refunded and she said im unsubscrbing from my end

but suddenly she said she cant refund the money I ask her either provide me service or refund me money she said both r not possibles

Now thigs is I have paid for march month and I even cant use servise for month due to fault of ur executive

Than I ask her to make me talk to her senior

And that senior comes like her lawyer guardian defending her mistake instead of helping me named as Renu. She said its my mistake not her executive mistake sorry I cant do anything. I was surpricedddd

These 2 incidence shaked my trust in airtel and ur servicesss . what happen don’t matters to me now as it already burned my blood energy, time and money I m just writing to make this incidence to come in eyes of top officials this kind of behaviour with customer will effect reputation of company in long termmmm

Hope u will solve this as earliest and response back

Your unpleasant customer

Arjit Sharma

9872805999

# 2141 sector 15 c chd

i write this letter wasting my time without any trust that this case will be listned but even than hope for besttt