Dear Sir/Madam,
I am approaching & writing to you after getting dissatisfied by Airtel technical team as well as your call centre representatives.
I would like to tell you about your esteemed organisation’s esteem product.
I bought USB Datacard (modem) from Radical communication, Lajpat Nagar-II, New Delhi on 29th March. At the time of purchase I was told by your representative that this card will give you speed of 100kbps.
My data card no. is 9818827046
Since then I am getting internet speed of maximum 2kbps.
My compliant no. is 16198265. I have followed up with technical staff on 7070 more than 5 times, but of no use. Every time I get response that this problem is forwarded to the concerned deptt.
Initially your technical staff told me that this is an issue with the tower under which I am operating my card. I told your representatives that after buying this card I have visited 4 states in India (Haryana, Delhi, Chandigarh, Karnataka), but everywhere problem is same. So what I can conclude from this – Either the problem is with all Airtel towers in whole over India or your representatives are trying to fool me.
In addition I got bill from Airtel for bill period from 29th March to 9th April amounting Rs. 726.06 . I will not pay this bill until my problem is resolved.
So kindly look into the matter & provide immediate solution otherwise customer’s will loose their trust on Airtel.
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