I am having life time prepaid connection. I have recharged (200 Rs) my mobile on 18/07 trough internet banking facility of ICICI BANK.
Later, on the same day I have also received recharged successful SMS from Air tel. But I am yet to receive balance on my mobile. While interacting with customer care person she told me that on 18/07 there was a major
system failure so we will be unable to help u.
i AM ATTACHING MY DETAILS OF CORRESPONDENCE WITH AIR TEL CUSTOMER SERVICE.
REMINDER
&--Original Message&--
From: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, August 03 08:52
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: RE: (Mobile No:=9975061022 ) [REF:182342865967]
No solution yet. I just want to know weather you are willing to deposit balance on my mobile or not
Please give me answer in yes or no. I am fed up with this cat & mouse game?
Regards
&--Original Message&--
From: [email protected] [mailto:[email protected]]
Sent: Friday, August 01 20:43
To: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Subject: Re: (Mobile No:=9975061022 ) [REF:182342865967]
Dear Mr. Borwankar,
Thank you for contacting Airtel.
You had expressed concern over recharge issue on your Airtel number 9975061022
We understand your concern and will work towards resolving the same.
We wish to inform you that the complaint registered by you ON 30-July-08 is under observation and we assure you that appropriate solution will be provided within 24 hrs.
For further clarifications or assistance, E-mail us at [email protected] or send your query/request/complaint to 121 (toll free).
We assure you the best of our services at all times
Warm Regards,
Rajasekaran. M
Customer Care Executive
Bharti Airtel Customer Care
&- Original Message &-
Sir/ Madam,
No response from customer care.
This is for your information & necessary action please.
As I have gone through all you channel & I suppose this is last stage. If
problem will remain unresolved I have to take this matter in customer
forum.
I am having all the adequate evidences? as this is your system failure why
I should suffer???
Thanx & regards,
P B Borwankar
From: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Tuesday, July 29 08:58
To: '[email protected]'
Cc: '[email protected]'
Subject: FW: 9975061022
Sir/ Madam,
No response from customer care.
This is for your information & necessary action please.
From: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, July 27 15:58
To: '[email protected]'
Subject: 9975061022
Dear Sir/Madam,
My self pankaj B Borwankar & my mobile no is 9975061022.
I am having life time prepaid connection. I have recharged my mobile on
18/07 trough internet banking facility of ICICI BANK.
Later, on the same day I have also received recharged successful SMS from
you. But I am yet to receive balance on my mobile. While interacting with
your customer care person she told me that on 18/07 there was a major
system failure so we will be unable to help u.
I am attaching details of my recharge transaction through internet banking
facility of icici bank for your perusal. Kindly help me for getting back my
balance.
Expecting your kind cooperation.
Note? At present my Wife Mrs. Snehal P. Borwankar is operating my mobile.
Regards,
P B Borwankar.
Regards,
P B Borwankar.
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