From,
Gibi. C.George,
Advocate,
Thoundayil Road,
Panampilly nagar,
Kochi.
To,
The Manager,
Airtel Communications Ltd.
Sub- No response to my Application for Broad Band connection after collecting Rs.500/- as Security deposit
Sir,
Unfortunately I have applied for an Airtel broad band connection based on a call from your office informing me about some schemes of broad band connection. A lady called from your office informed me that there is a scheme for Advocates (400 Plan). I was trapped in the attractiveness of that plan and informed that I am interested in taking a broad band connection. The lady told me that she will send a representative to my office at panampily Nagar.
Based on the above said telephonic conversation with your office one of your representative named ‘Anees’ came to my office during last week of July and again explained the attractiveness of Advocates plan. He gave me an application form for taking broad band connection and I gave him my photo and ID proof. He also collected an amount of Rs.500/- from me as Security deposit. When I insisted for a receipt for an amount of RS.500/- paid by me, he assured me that he will give it to me next day. When I asked him when I will get connection he told me that it will take 3 days.
But so far no receipt has been given to me for the payment of Rs.500/-. After one week Anees again called me and informed that connection will be given soon. Thereafter there was no response from his part. Thereafter I called to airtel office and I talked to one ‘Joji’ in your office. He informed me that there is some problem in giving connection at Ayyappankavu and it will be OK within 3 days.
Thereafter there was no response from your side. Then I went to Airtel office, Panamplilly Nagar and contacted Joji. He told me again that there is some problem at Ayyapankavu section and steps are taken to give connections. He was pleased to show me the details of my connection in the computer and also showed me the entry of Rs.500/- given by me as security deposit. He assured that connection will be given within 3 days.
Till this date nothing is done in the matter. For the past one month you have simply kept my security deposit with you without giving me broad Band connection. As an Advocate I am well aware, what action should I take in all these matters. But still I request you to either give connection or to refund Rs.500/- given by me as security deposit.
Dated this 2nd day of September
Gibi. C. George
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