TO THE CONCERN PERSON THIS SIDE PALAK MALHOTRA MY MOBILE NO . IS 09958543489 IT'S ON NAME OF MR ANOOP MALHOTRA.
AWESOME SERVICE BY AIRTEL MY HELLO TUNE AUTOMATICALLY CHANGED BY YOUR SIDE & AMOUNT USE TO DEBITED FROM MY ACCOUNT & WHENEVER I USED TO CALL TO C. CARE PEOPEL THE IVR SAY "PLZ SMS AIRTEL TO 123". THEN I USED TO CALL FROM MY PAID NO.
THIS I THE 3RD TIME WHEN MY CALLE TUNE CHANGED BY UR HAND. I HAVE WORD'S WITH MANY OF UR EXECUTIVE BUT MANY OF THEM ARE VERY RUDE TO ME. ON 18-JAN O9 BY EVENING 6-PM MY HELLO TUNE CHANGED AUTOMATICALLY THEN I HAVE WORD WITH MS NERU (FLOOR SUPERVISOR) SHE SOLVED MY QUERY ND GET ME REFUND OF MY AMOUNT AND SHE GIVE ME THE ASSURANCE THAT THIS THING WILL NOT BE REPEATED IN FUTURE BUT AFTER COUPEL OF HOUR THIS THNG AGAIN HAPPEN BY 11PM THEN I HAVE WORD WITH MR RAVI HE SAID DUE TO TECHNICAL FAULT UR HELLO TUNE HAS BEEN CHANGED. BUT WITH IN COUPEL OF MINUTE HE SAID UR HELLO TUNE WILL CHANGE & THE AMOUNT WILL CR TO MY ACCOUNT BUT NOTHING HAPPEN.
THEN MORNING 9 I CALLED AGAING TO U PEOPEL THEN A GIRL TOOK UP THE PHONE ASK ME TO CALL AFETR 2 HOUR. SHE TOLD ME THAT OUR SYSTEM IS ON UPDATION.
BY 1 PM I HAVE WORD WITH MR AJAY VERMA (FLOOR MANAGER) HE IS VERY RUDE TO ME, HE TOLD ME THAT U MIGHT RUDE TO OUR EXECUTIVE THAT WHY UR ARE FACING THIS PROBLEM. TILL YET MY PROB IS NOT SLOVED.
I DID A MISTAKE THAT I HAVE PURCHASE A CONNECTION OF AIRTEL .JST BCOZ OF THE SERVICE BUT THE SERVICE PROVIDED BY CALL CENTER PEOPEL IS GOOD FOR NOTHING THEY ASK 30 SEC TIME FOR TRANSFERING THE LINE BUT ACTULA TIME CUM TO ORE THAT 2-3 MIN
ACC TO ME ASHISH THAKUR (CSR) IS DOING THIS THNG
KINDLY SOLVE MY PROBLEM ASAP...
REGARDS
PALAK MALHOTRA 09958543489
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