Date:4th Aug
Sir,
I have an Airtel Datacard internet connection. The connection number is 09831584268. I have taken it from Satyam Communication, Chandannagar Airtel Connect, Hooghly W.B. Pin: 712136. Activation date is 21/01. I have taken this connection along with Datacard with payment Rs. 7500.00. under the Combo offer (Data card [ cost Rs.3000] free unlimited usage of internet for first 6 month including service charge 100 free local sms per month).
But in every month the bill for unlimited usage (Rs. 999.00 Service Charge) was coming to my home from Airtel. And the amount was deducting from Rs 4500.00 [ Rs.7500.00 - Data card price (Rs 3000.00)]that was I have paid to take advantage of Combo offer.
Furiously have contacted then with Satyam Communication (from where I took the connection). They assured me that it was a system generated bill (generated from other back office or BPO of Airtel) it has actually no relation with the Combo offer. Actually I don’t have to pay any money when my Rs 4500.00 will be consumed by their process of bill generation (Because in the system [Rs 999.00 service charge] per month being deducted from Rs. 4500.00 and this amount will finish within 4.5 months). For confirmation they have sent me an email to my Gmail account from their office ID. Please find the attachment of the copy of the mail.
But now they have deactivated my connection from 20/07. As I contacted them they have repeatedly asking for money for first 6 month [ in the system Rs 4500.00 - {(Rs. 999.00 service charge) x 6}]. Though my connection was at Combo offer. (please go through attachment for confirmation from their end. I have repeatedly forwarded their mail to them again to alert them for their mistake). But they have repeatedly called my home for the money.
I really want legal action against them to unethical demand of money and deactivate my connection. I want regret letter from their end for asking extra money for using first 6 month and some other punishments for harassing me and my family member.
Thanking you.
Regards,
Goutam Nandy
09867515045
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