TO [email protected]
THE MANAGER
AIRTEL DIGITAL TV
SUB- COMPLAINT AIRTEL DIGITAL TV (I D NO 3000330940)
We went to big bazaar on the 25 of January to purchase two airtel digital TV sets. During that time your airtel representative had advertised us your airtel digital TV set scheme {representative’s name is Ujjal Borah}. We wanted to buy two of your airtel digital TV sets, so we asked him about we going to get. he said he would contact the “airtel” higher authority to enquire about the scheme. half an hour later, he said if we purchase the two digital TV set up box, the price of the two TV sets would be Rs 1099/ each. He would also deliver Rs 250 each in the account of both the sets {that is Rs 500}
On the 27 of January, evening, your engineer came to install both of the digital TV sets. he came to install only one disc antenna for both the set up box. We asked that if he had installed only one antenna for two set up box, what is the profit we are Going to get. I said that the airtel digital TV sets which i had purchased were on two separate bills{big bazaar bill no 57/t63, 58/t63}. We came to realize from your engineer that my ID is 1 and because of this they had connected as a primary and secondary connections. I was quite surprised and said that if I have purchased the two digital TV sets on two separate bills, also for two separate families. so it is quite difficult for monthly recharge combinely. then your engineer connected me to your sales executive Manager ”Mr. Tridip sharma” {phone no 9954049193}. then he said that the big bazaar had made my id 1{which i was unaware of} and received a package of Rs 500/ for set up box. He said to take up the package for one month, then he said he would make me two ID separately for two connection. So, for one month, we enjoyed the package.
Suddenly on 4 of february, the connection was snapped. When I Confirmed on toll free no, to my uttermost surprise, we came to know there were no such type of packages of Rs 500/ free for one ID, two digital set up box... We complained to big bazaar, after which the fourth floor Incharge “Mr. Abhisekh” {phone no 9957173904} said it was total cheating and asked if we wanted back the money or wanted to compromise. I said I wanted my two separate IDS for two separate families, which is according to my separate bills. He connected me again to Mr. Tridip sharma. Mr. Sharma said all this was due to miss- communication between airtel and us, also already he had communicated with airtel head office through e- mail and there is no such type of package available for big bazaar and he said only to recharge. He also promised to solve the problem within two days not only for setting up two antennas but also for two separate IDS.
After recharging i have got my channels back, but according to his promise He has not taken any further steps towards installation. On 7th february, the whole day I tried to connect Mr. Tridip sharma, but he did not receive the phone. At last, in the evening his sub- coordinate attended my call and said that he knew my problem from Mr. Tridip sharma. He gave me advice to complain to the toll free no and say my complaint, After which they (toll free no) would give me a complaint number and against this complaint number they would solve my problem. But things happened opposite my expectations when they said {member of the toll free no} that there are no such facilities available. and for two ids I have to pay separately.
I expect your quick response and reply regarding this matter and take necessary solution immediately.
MY EMAIL ID IS-
[email protected] & [email protected]
My Address
MR. DHRUBA JYOTI DAS
HOUSE NO 07 PUBERUN PATH
HATIGAON, DISPUR
GUWAHATI -781006
PH 9435558194, 9864109142
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