I had asked for your Airtel Digital TV service connection through dialing Airtel Digital TV toll free number 1800 102 8080, one representative was sent to my house on 13-02 afternoon who explained me the detail features and I had agreed for the connection. As per the process I paid Rs 1750 (Cash) and the representative (Mr Biswajit, contact nos. 9831740162/ 9007600179) gave me an invoice cum challan of one of their authorized agency M/s 'Rambo Marketing Pvt Ltd'.(Regd office: 133, cotton Street, Kolkata-700007, corporate office: BG-07, Salt Lake City, Kolkata-700091). Subsequently, one engineer came with the disc and Set top box for installation. Unfortunately they fail to install it at my home balcony premises as no signals were coming. As I live in a housing society, we do not have permission to install the disc on the roof but have it for the balcony. All other Airtel Subscribers in our society installed it at balcony only. In this circumstances, I asked Mr Biswajit several times to cancel my installation and return my money, who later stopped picking my call. Then I contacted through their toll free number again (the representative was Mr Zeeshan as told his name) and lodged a complain on 23-02 (Number 568129) to cancel my connection and to return my money. As such I did not got any call back, then I contacted again on 02-03 (representative was m/s Kanchan as told) where I was assured to be contacted within 48 hours. One week later somebody contacted and said you have to go to our Kolkata center physically and fill up a form to get the money back, but did not give their kolkata office address after my repeated request. I could not find their Kolkata office address through net sarching also.
What to do in this case? I understood they do not want to return my money.
As I have paid for the service, which was not provided to me, can I not get my money returned from Airtel DigitalTV??
Please help
Chittaranjan Ghosh
Kolkata
09231592531
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