DEAR Airtel Dth,
(Cust ID- 30079-41156) I ve no word to greet you.
After your so called executives assured of installation will be done in 24-48hrs time, I booked a new DTH connection on 14th May Saturday and paid the amount thorough credit card after a long critical process over phone.
Details of the transaction:
Amount: Rs 1, 590/-
Reference no : 74332741135
The amount was deducted from my credit on the same day with the name of "Airtel DTH Navi Mumbai". However, THE CONNECTION HAS NOT BEEN INSTALLED SINCE SIX MONTH PAST.
While I called up their Customer care I was provided mere a lip service (Call back will be arranged in 30 mins, 1 hr, it will be done today at any cost, etc).
ALSO AS HELL AS, the call is being dropped by the customer care or somebody saying that we are not concerned to that we only deal with new connection and somebody is telling please call your local authorities. If I want to take so much pain I would ve never gone for credit card payment neither **** AIRTEL dth. I ve no idea why the people being PAID there. THEY CANT EVEN TRACK A REQUEST WHICH IS PENDING SINCE LAST 6 MONTHS. I doubt are they qualified to sit there or not to help peoples. PATHETIC..
We ask you here if u cant handle ur existing customer then why the hell on earth Airtel dth goes for new connection and makes life more difficult and make false promises.
I have made several request through phone and mails but no action has been taken, even if they dont bother also. After once money goes to their pocket they dont care whatever the case may be. From customer point of view they never think. They have not even generated my customer ID for a long time and there has been no e-mail or sms confirmation from their side after the payment has been done.
I have also written several communication through email to [email protected] and got only an acknowledgement email not any concrete response, which is attached too.
I deeply regert on my dicission to go with Airtel Digital TV and I am wasting my time and money with AIRTEL peoples. I will rememeber the date for my whole life 14th May (payment date).
I am feed up about all this things and planning to go to consumer court and I request Airtel to process the cancellation request and provide me the refund immediately and I would like to go with the leader TATA SKY.
Pradyumna
80882-22934
From: Pradyumna Amanta
Sent: Wednesday, May 25 10:41 AM
To: '[email protected]'
Subject: FW: Need delay reason
Can I have an earliest reply and solution?
From: Pradyumna Amanta
Sent: Tuesday, May 24 10:58 AM
To: '[email protected]'
Subject: RE: Need delay reason
Hi Ahmad,
I confirmed the same with the concerned credit card department, they also agreed with me.
This is ref no- 808193 which is done in favor of Airtel DigiTV On March, 14th.
Regards,
Pradyumna Amanta
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Monday, May 23 5:46 PM
To: Pradyumna Amanta
Subject: RE: Need delay reason
Dear Mr. Amanta,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding airtel digital TV services.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that as per our telephonic conversation with
you on mobile number 09338255918 dated: 23/05, clarification has been given.
We look forward to a long and fruitful association with you.
Regards,
Salman Ahmad
airtel digital TV
Sent: Tuesday, May 19 10:58 AM
To: '[email protected]'
Subject: Need delay reason
Hello Team,
I really appreciate for your for effort and hardworking for such long
waited call and mail.
But I don’t know why you people called 09005606363, as I've no where
mentioned to call that no.
At the time of payment also that number was switched off but soon your
associates called the other no (80882-22934) without mentioning nothing
(smart), why not this time?
As per I recall I ve given two other Number for contact purpose on the
payment date (14/05) itself.
91-80882-22934 & 91-9338255918.
For my personal security reason, I cant give my credit card no and Bank
statement to third pirty.
I used credit card for sake of easy and quick installment not for these
hassle you are mentioning.
After a complicated process online payment over phone, You have the
transaction ID, customer ID. If you want further information from me
instead of solving the problem, then I ll surely want to withdraw my
opinion for installation and kindly tell me the procedure for the same.
Regards,
Pradyumna Amanta
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Sunday, May 22 10:14 AM
To: Pradyumna Amanta
Subject: Re: Need delay reason
Dear Mr. Amanta
Thank you for writing to Airtel Digital TV.
This is with reference to your e-mail regarding airtel digital TV services.
We sincerely regret for the delay in responding to your mail and inconvenience caused to you.
We would like to inform you that we tried to contact you on mobile number
09005606363 dated: 22/05 but your number was switched off. Kindly
provide your alternate number along with the below mentioned details so
that we can process your request.
Credit card number
Scanned copy of Bank Statement
We look forward to a long and fruitful association with you.
Regards,
Salman Ahmad
05/19 11:13
Hello Airtel Team,
This is regarding my new connection. My customer ID-3007941156.
I applied for new connection on Last Saturday (May, 14) though credit
card. Transaction ID- 15075834.
Your associate Vishal- 9223589973 committed me that day we ll definitely
install it on the next day but one week past no call from your side. The
most disappointing is, I called you 8 times, every time somebody picks
and ask for the details of my connection and tells we ll call you back in 1
hour or 45 minutes. No body call me back. Just I think Airtel is fooling
me. I don’t have any time to call you or waste my time and money on that.
Why this happens in India. Now India is changing but not in service. The
serYour associates called me several times before schedule time upto
payment done. Payment afterward who the hell cares. Once money went to
your pocket who is customer ” Go to Hell “. Please raise your goodwill
providing servicing to exiting customer first then you go for the new
customer.
I am quite disappointed with airtel too as I already have dish tv
connection, I thought you are providing best service why not to try
Airtel! But I was wrong. I will appreciate if you can escalate this issue
further or else If within today the installation is not done I want my
money back to my account and I ll go for any other service.
Thanks,
Pradyumna Amanta
From: Pradyumna Amanta
Date: Wed, Jul 13 at 9:49 PM
To: [email protected]
Hi TEAM,
AS I REPEATEDLY FOLLOWING THE ISSUE FOR MY NEW CONNECTION SINCE MONTH OF APRIL (though it has paid from credit card) IT HAS NOT BEEN INSTALLED YET. KINDLY REQUEST YOU TO PROCEED FURTHER.
Best Rgds,
Pradyumna
81-80882-22934
Pradyumna Amanta To
0 comments