I bought Airtel Digital TV in Nov'08 (Customer ID-3000105471) considering Airtel (Bharati) a pioneer in the field of Communication and expecting the same in Entertainment. But all my pre-assumptions are gone within six months of my experience with them. First of all, one has to wait for ages to get through to their toll free number (Look at the irony- while waiting in anger, you would also listen the message that we are valued customer!!!). I gave a request on 12th December to activate one of the Sports channel packages to see a match. Despite my repeated calls the channel didn't get activated for the whole day. Since the reason to activate the channel was gone, I called up the call centre again to de-activate it, which has not been de-activated till date and money is getting deducted from my account.
But the real agony is the response you receive from the call centre guys for lodging any of your complaints. I have spoken to multiple people this week (Ms. Shalini, Ms. Manju, Mr. Surendra to name few) who don't have any information with them. And while you ask them to forward the call to their Seniors or Team Leaders they keep you wait for hours and then disconnect.
This is your reward of assuming Airetl a pioneer!!
I have used Tata Sky and Dish TV in past and can serious vouch for the fact that Airtel doesn't even stand nearby compared to their competitors.
I hope somebody is listening to the consumers and can tell Airtel Authorities to give some attention to their existing clients/ business rather than trying partnerships with MTN to go global.
Please set your house in order before go out!!!
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