I am the first customer of Airtel Digital TV in my locality, was proud to here that indeed.
But i realised the big mistake i made by choosing such a irresponsible company as DTH service provider. The installation was left midway by the service engineers, you dont get connected to the call centre nums unless u have n airtel phone (which was not told while taking the connection), even if you call the Pune call centre hold on the line for min 15 mins slapping your phone bills & the worst the executive will disconnect your call if he/she does not has the efficiency to solve your problem.
The interactive service don't get downloaded properly, & if it does your complete system gets hanged up all of a sudden forcing you to restart the same.
I had taken the connection on 15/OCT, the a/c information is still not updated till date on my TV. God knows what happened to the amount of Rs 3, 500/- i paid & how long would airtel provide the service.
I tried mailing the customer care dept -- [email protected], giving them reminders every second day, but in vein i get only a auto-generated- response, whcih means Airtel is very well in reciept of all the mails, i am still waiting for the reply.
I am also having a Tata Sky connection since a long time, but have not faced any such issues with them, atleast they are eager to hear what their customer has to say.
My strong advice is NEVER GO IN FOR AIRTEL DIGITAL TV, UNLESS U HAVE THE ELIGIBILITY TO BRIBE A HIGH GRADE OFFICER, WHO CAN HELP U SORT OUT THE WORST WELCOME TROUBLES U WILL FACE AS A CUSTOMER.
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