Copy of email sent to airtel dish tv
sir/madam
my Customer ID : 3000402384
name sandeep n mehta
thane, mumbai
i was out of city for few days in august when i returened home on 18th august
my dish tv connection was not working
when i called the centre they refused to take the complaint under the pretext that my a/c has low balance
i was shocked as i had recharged my a/c with 1500 on aug 1
i asked him to tell me a/c balance but he refused that it is compnay policy
we cannot giv u a/c balance
i was surprised he was talking to me after confirming my identity atleast 3 times
even after insisting he refused to give
he further asked to recharge the a/c with 100 if i want to book the complaint
i was shocked
when i installed the dishtv at that time ur company gave me 15 days to recharge the a/c for cable charges
and now when i am ur old customer, i am not trusted
this shows the gimmick played by ur company for poaching new customers
to rope in new customers rules are broken
but old customer who has already recharged the a/c for full year u don't trust
so i had no alternate but to go around for 100 recharge coupon
believe me i almost roam half the thane city and also at bhiwandi
but could not find the recharge coupon for 100
ultimately i found it on 28th aug and booked the complaint
the 1st complaint no given to me was 979823
and he told me that the engineer (er) will come tom morning
i waited but no one came from airtel so i gaain called call centre
again i was promised that complaint has been forwarded and i can expect er any moment
and in the mean time i got sms on my regd mob from no. 247 that my complaint has been resolved
and if i have further queries i can call on toll free no
i was shocked no one has come and i had just talked on tollfree no
so i again call tollfree no
again they promised that er will come before 6 pm at any cost
but no one came so i again called in night
again i was given promise that some one would 100% come in morning to resolve my issue
but no one came at 9 am on 30th aug
so i again called tollfree no
this time i was given new compalint no 986532 dt 30/08/09
i insited for same old complaint no to continue
but in vain they did not listen and issued me new no 986532
and again promised that er will come today at any cost
but no one came from airtel
in the meantime i got a call from er on 31s t aug that if i am at home he would come
i had given specific reuqest that we r available only before 10 am and after 7.30 pm
but still the er called and insisted to come at 2 pm
i expalined him that i was waiting for him since friday and i sat at home for 3 full days waiting for him
he very carelessly told that being ganpati festival he was on leave
i asked him if he was the only er with airtel
and also asked hiim that if u r on leave does such a big orgn comes to stand still
bbut it was of no use talking to him
that evening i rushed home from office early so that dish tv can be started
when i reached home i called him and requested him to attend my complaint
but he very rudely said that his duty hours are only form 11 to 6 pm
he will come only between 11 am to 6 pm
i requested him explained him the whole situation
that i had waited for 3 full days but he did not come
i cannot leave my ofice and come home early
but he was adamant and he told he can't come
and he said i can if i want to complain aganst him
he is not afraid
so next morning on 1st sep i again called customer service
today it was 5th day after actual complaint
and14th day sine my dish tv is not working
again i told them full incident
but of no use
so this time i asked them to disconnect my Dishtv
if they can't send er for so many days
and again they gave me new complaint no 994517 instead of resolving my original complaint
no.979823 dt 28/9/09
on 2nd sep i recd sms that my disconnection complaint has been resolved
i fail to understand that how it is resolved unilaterally
in the meantime someone from delhi office called and enquired about our complaint
we told we r fed up and we onot want to continue
he said ok we will get the refund of our a/c within 2 days
we waited for 2 days but no one came
so we again called and again this time they issued one more complaint no 1008989 dt 4/9/09
again we waited and waited but there was no response from ur side
again on 6th sep we recd sms that ur complaint no. 1008989 has been resolved
i fail to understand that how it is resolved unilaterally once again
again no one responded from ur co
we waited for few days that we will get back the money
so again we called and this time
one MR. Kiran patagane (Supervisor)
he also promised to look into the matter and revert back
there after one mr. nitin wagh called from mumbai that he is coming to my home to collect STB and Dish
as i no longer want to continue and i had no balance in my a/c
i told him that i have recharged my a/c with rs 1600
he was shocked, he said he was told we have no bal and we donot want to continue
he again promised that he will understand my problem and revert
but today is 15 sep
no one has called us
nor our complaint dated 26th aug has been resolved
it is almost a month out dish tv is not working
i want to ask
is this the way of working of airtel
when we took the new connection we were given 8-10 days to pay for cable chgs
now after we are old client
where our a/c is already recharged with 1500
we have opted for annual plan
ur company is not ready to take complaint
we r asked to recharge for rs 100 if we want to reg a complaint
again ur recharge vouchers are not available readily
it took us 4 days to find them
after lodging complaint the complaint is not attended for 4 days
but every time we are given false promises and time slot that er
will come to ur home
we stayed back at home for 3 days but ur er didnot come
on monday when we joined office he called
and explained that he was on leave as there was ganpati festival
then why call centre people gave wrong info and we were asked to stay back at home
we requested er that we bothare working guys can he come before 10 am or after 7 pm
but he refused and said that his working time is 11to 6
we can put leave for 3 days, but ur er is not ready to come early by one hour
even when our complaint is pending for 5 days
and he challenged us to talk to call centre and do whatever we can
u only reply is it the way u treat customer
we preferred airtel b'coz of it's name, brand, goodwill and referral
but we now regret our decision
please do the needful and
kindly refund us our money
regards
sandeep n mehta
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