To whomsoever it may concern
I subscribed for a Airtel postpaid connection (Phone No. : 99875 44147) in the month of January from a authorised vendor of Airtel (Shop Name: Prime Telecom, 7 Bunglows, Versova, Mumbai.) and after taking the connection he asked me to submit Rs. 599/- (Rs. 500/- as a security deposit and Rs. 99/- for the activation charges). I have a paper reciept from the same vendor mentioning that I have deposited the money for the same. When I asked him that this security deposit of Rs. 500/- is refundable or not then the shop owner said that it will be returned in 40 days after you submit your connection or terminate your subscription. I have never been the defaulter in terms of my bill payment to Airtel and I have all the reciepts of the bill payment. Even, not on a single ocassion I have made any late bill payments to the company. I got my subscription terminated in the first week of September. And after waiting for more than 40 days, I have not, yet recieved my security deposit which was refundable. I enquired with a Airtel Relationship Centre, Chakala, Andheri (E), Mumbai. But, they are trying to escape by saying that the security deposit amount is not being shown in their client information records and when I produced the reciept (mentioning that I have deposited the security amount) they are saying that they cannot do anything and I have to negotiate with the vendor only. I cannot fight with the vendor because he is saying that he has passed on the information to his distributor as soon as he recieved money from me in January and as of now, the distributor has closed down its operations. Therefore, I am submitting my complaint against Airtel for doing monetary fraud with me. Kindly look into the matter because at a personal level I can forget my Rs. 500/- amount but company is going to make big bucks by cheating 'n' number of people in the same way.
Thank you,
Anshul Choudhary
Mumbai.
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