Last day I have been deducted Rs 30 from Airtel Prepaid Balance for the hello tunes though I have not asked the authorities to give such facility. It has been came to my notice when I received a msg dated 10/06 at 12:00pm mentioning “YOUR HELLO TUNES SUBSCRIPTION PACK FOR 30 DAYS HAS BEEN ACTIVATED”.
Then I made a complaint to 121 that I have not made requisition to give hello tunes, the customer care centre of AIRTEL hasn’t registered my complaint and told me this may be of OUR TECHNICAL NETWORK PROBLEM AS MOST OF OUR CUSTOMER ARE FACING THIS. In the evening, when I called customer care regarding this matter, Mr. Pawan, who doesn’t know how talk said that “you have to again call up on 12/06 to confirm that whether it our fault or u have made a request”. Till now It has not been deactivated.
Please oblige me to get justice and make a provision for refund of Rs. 30 with immediate effect.
This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.
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