I have 2 Airtel numbers :9717215522 and 9717385522 in my firm's name SATYAM ESTATE.These were activated in september under 'Airtel Jackpot 249' plan.
After one month, I requested for deactivation of no. 9717385522 as it was not to be used for 3 to 4 months. After several requests through calls and e-mails, I received a call from Mr. SURINDER RANA (Mob:9999550340). But he offered me that instead of cancelling, I will have to pay only Rs99/month (for maximum 3 months) and then no. will continue in the earlier plan 'Airtel Jackpot 249' and also the charge of Rs.99/ month will be adjusted in future bills.
But, it was not done by him and I was not aware of it. After 2 months, I came to know that the bill for no.9717385522 has been added to my bill for no.9717215522 as both numbers were combined by the company. Then, I tried to call Mr. SURINDER RANA several times, but his phone was not reachable. Then I called the Airtel appellate officer and he told me that nothing has been mentioned about Rs.99/ month offer. So, I requested to cancel the no. through many calls and e-mails. At last, it got cancelled on 6 Jan but the bill still shows in my number 9717215522. And I should not be responsible to pay that bill amount.
In addition to this, I have not received any bill till now. My due date to pay bill is 21st of each month. So, my due date (21 Jan) has already passed but still I have not received the bill. And I cannot check it through my mobile as well as website login. It still shows the previous bill. I have made several requests to send bill. And in the mean time, they keep on adding late charges to my bill.
Also, I have requested many times to separate both numbers. Now, I have received a reply in which I have been asked to clear the bill first. I am ready to pay bill only for the used number 9717215522.And now this no. has no network since 22 Jan morning.
So, I request you to look into the matter and make Airtel to clear the bill for 9717385522 and generate bill only for number 9717215522.
This all has happened because of their customer service. I just can't get any request done. When I call customer care, they ask me to contact HR but there is no HR because this is not a company, this is our own business and I am the proprieter. When they ask me to visit Airtel Relationship Center (ARC), they do not accept the complaint. I went to ARC named Sheeba Tel on Jail Road, C-7, Fateh Nagar on 22 Jan and met Mr. MANOJ KUMAR but he did not accept the request and asked to fax it on 9810498104.I tried 3 times to fax it today, but it said "The number cannot be found". Also when I call nodal or appellate officer, they ask me to send e-mail and after sending it, I get the acknowledgement to get a revert back within 24 hrs but after 3 days when I call customer care, they say we can not see any mail at all.
I should not be responsible if they do not want to receive the requests or do not want to act after receiving it on time. I am not liable to pay that extra bill.
Please look into the matter as soon as possible because my number is not working. I cannot even receive incoming calls.
Thank You very much
ABHINAV VIRMANI
9810730330, 9211659420
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