Airtel Post Paid
Non - refund of security deposit

Dear,

Inspite of repeated mails regarding refund of deposit, since last 6 months, Airtel is only sending a new reference number each time.

This unethical practice has to be exposed.

Can somebody look into the matter.

No. 303-1-Eco.

Dated: 8th July

To:

All Telecom Access Providers.

Subject: Direction under Section 13 read with Section 11 (1)(b)(i) & (v) &

Section 11 (1) (d) of the TRAI Act 1997 – Refund of Security

Deposit.

The Authority had issued general Guidelines to all Access Providers vide letter dated 301-30-TRAI (Eco.) dated 1st September as per which the security deposit after adjustment of dues, if any, is required to be refunded to subscribers within a time frame of 60 (sixty) days. The service provider has also to pay an interest @ 10% per annum for any delay in making refund within the stipulated period.

2. It has come to the notice of the Authority that the above Guidelines are not being strictly adhered to. The Authority, therefore, in exercise of the powers conferred upon it under section 13 read with paras (i) and (v) of clause (b) and clause (d) of sub-section (1) of section 11 directs all Telecom Access Providers to strictly follow the Guidelines as contained in the letter dated 1st September referred to above.

(M. Kannan)

Advisor (Eco.)

Tel. No. 26160752the