This is regarding a very bad experience with Airtel.
Ever since I took the airtel conection 9741596614, I had problems with poor connectivity, call dropping, getting the junk messages even after DND request.
The problems were never corrected and hence I decided to close the subscription. I paid all the outstanding bills on 16th April and gave the request for disconnection.
I sent the request for refund of the security deposit on 17th April to Nodal office of Airtel. I sent me mail asking me the details of my bank for refunding the money. I never received any cheque from the airtel.
To my surprise, airtel kept generating the bills even after 17th April. They conveniently used up my security deposit aganist the fictitiuos bills that they generated.
I have discared the sim card on 16th April itself and I had cleared all the bills before applying for disconnection of the bills.
Could someone help to me get back my security deposit that airtel has sallowed?
Below is the mail I had received from airtel on 17th April.
&&&- Forwarded message &&&-
From:
Date: Fri, Apr 17 at 8:46 AM
Subject: Re: TERMINATION OF MOBILE SUBSCRIBTION FWD: FWD: (MOBILE NO:=9741596614) POOR NETWORK: MOBILE NUM 9741596614 [|BAL|9741596614|160420095002|]
To: [email protected]
Dear Ms. Shailaja,
Thank you for contacting Airtel.
You have inquired about the refund of Security Deposit amount of Rs.300/- for your Airtel number 9741596614.
In view of the above, we request you to send us the below mentioned details with the written request for refund if you wish to avail the refund amount to your bank account,
Mobile Number:
Account Number:
Customer Name (As Per Bank Records):
Bank Account Number:
IFSC Number:
MICR Number:
Bank Name:
Branch Name:
Alternate Number:
E-Mail ID:
Also, you could courier the refund letter to the below address or send us the scanned copy of the letter via email to [email protected]:
Bharti Mobile Ltd
DivyashreeTowers,
Opp to JayadevaHospital,
Bangalore-560029
Should you want the refund Cheque to be couriered to a different address apart from billing address, we request you to kindly furnish the Bank details as mentioned below along with the new address:
Bank name: (Nationalized bank only)
Bank account number
Branch name
MICR no.
A/c type
Please find attached the nearest Airtel Relationship Center for your kind perusal.
Your request has been registered; kindly refer to the Service Request number 27170674 in any future communication about the request for cancellation.
We would revert to you by 27/04/09.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Divya. D
Customer Care Executive
Bharti Airtel Customer Care
Divya D
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in
Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 16/04 13:48:37
Subject: Termination of mobile subscribtion Re: Fwd: FWD: (MOBILE NO:=9741596614) POOR NETWORK: MOBILE NUM 9741596614
META charset= ISO-8859-1 BR
Hello
I have placed the request for termination of my subscription number 9741596614. I have cleared all the outstanding towards this mobile number a while ago.
Could u pl let me know by when can I expect the refund of my security deposit
Thanks
Shailaja
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