I have launched following complaint in July, but i got following response after getting following comment i mailed them all my details but no action taken yet. I think these peoples are not going to give me my refund. What a poor condition of airtel! they now started fooling customers..Cheaters... never believe on them..they have lots of hidden conditions (All executives has different opinions, solutions, suggestions..)and we are the fool people to trust them...
Airtel Postpaid Complaints - Refund of deposite
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Airtel Postpaid
Posted: 07-14 by Prajakta Amit Thakurdesai Send email
Refund of deposite
I bought Airtel postpaid connection (9665065404 Fortune plan) in March 09 at my door.
Some guys come (samiksha was the main sales executive who made me fool along with her manager) i have been told to give cheque on Bharti Airtels name for rs. 500 /- which is refundable in 1st 3 months. There was no activation charge when i received 1 letter from airtel which is from Mr Rajiv Bose CSD head it states that Security deposit is of 250 rs. (but i have been told that for Fortune Plan its 500 as security deposit.and there is no activation fees for it.)i have been told that it is receipt of your cheque given to Airtel.that time i confirmed about my deposit on phone which was 500 rs.
I do have two other cards of Airtel but this was worst experience with Airtel and its fake sales Executives. They commited many wrong thing which includes
1) GPRS sirfing free
2) DND free
3) Caller ID free
4) Voicemail free
5) Itemised bill free
6) SATELLITE NETWORK
7) clip charges free
8) Roaming rental and roaming charges not there in maharashtra and goa...
But strange i have been charged for calling customer care (23-3 -09; 09- 03 -09; 09- 03 -09)
Yahoo services (24 april; 6 may) which i dint used for 20 rs. I received sms of Thank you for using yahoo services and you are charged for 10 rs for 7 days... I called you for that your people said its not active you wont get charged but after 7 days i got another message (Same)..Will never plan to use Airtel postpaid. But what should i do now? These people are saying there is no such deposit, I want my money back. I do have printed paper they sent me which has security deposit mentioned as 250 rs. But actually its 500 rs. When i get call while disconnection those executives also said that i will get my refund in 45 days after permanent disconnection, now its disconnected on 13 th May 09.
Pl help me what should i do, whom should i contact.
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Comments
28 days ago by Airtel_presence [send email]
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Sakshi Walia
Airtel Customer Service Team
25 days ago by Airtel_presence [send email]
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [email protected] with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Sakshi Walia
Airtel Customer Service Team
8 days ago by Prajakta Thakurdesai [send email]
I went to CC office at Ulhasnagar, the officers are also saying there is no such deposite, and it was activation fees. Now a days each service provider give free activation so i trusted the sales executive which came on door at Ambarnath from Lower Parel. The sales executives name was Samiksha 9867327089 and she gave me one executives no saying he is boss, his name is Nilesh 9702882565.I called him, he said she has left the job, then he gave me his Boss's number its 9773354533.he said he will do something and give me my money of deposit but now he is also avoiding my calls, What should i do now, You have made loss of 500 rs of mine. I want it in any case, get it from these peoples and return it to me, wjhen i brought the card there were no any condition to get my deposite refund then why you people are fooling us? I have sent the mail with my contact details on [email protected] but i dint get any reply regarding this. If you dont want to return deposit then why did you took it, Dont you have any other way to fool peoples.
I want my refund in any case.
Thanks,
Prajakta
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