Dear Sir/s,
This is to bring to you notice that i have been facing problems with Airtel & it has been more than a month now. I have signed up Airtel postpaid service (delhi) i have taken 2 connections with them however they have stopped my primary account under the number 9717306036 in my name Siddharth Lohat. They have given me the reason that because my address was not verified correctly they have stopped my number. I was not even notified before cutting my number off. On top of that I work for HCL Tech. LTD Noida & i live in west delhi. Because of their silly mistake they have commited i lost Rs 675 because i didnt get picked up when my cab came to pick me. I had to hire a radio taxi to avoid unscheduled leave to save my wages. on top of that i have registered with them with another number which has not been activated yet. I was told that they will get in touch with me by 07/10/09 which didnt happen apparently. I am annoyed with the customer services as well. moreover i was told that they will go ahead & reverse the charges on the bill as well. however again i didnt hear anything from them now iam without the phone for nearly a month now & they are still not giving me any resolutions i have been promised on sevral occasions that they will gimme the resolution ASAP however they were not able to do it which seems unproffesional to me.
BELOW PLZ HAVE A LOOK AT MAILS THAT I HAVE SENT TO THEM :
Re: COMPLAINT [|BAL|9717306036|270920092417|][email protected] [[email protected]]
You replied on 10/16 10:19 PM.
To: Lohat, S, Siddharth, M7A231 C
Cc:
Attachments:
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Dear Mr. Lohat,
Thank you for contacting Airtel.
With reference to your previous interaction you have expressed concern over to reverse the bill charges and to disconnect your Airtel mobile number 9717306036.
We understand your concern and will work towards resolving the same.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We realize that this situation must have greatly inconvenienced you.
Your concern over bill charges and to disconnect the number has already been registered the request reference number for the same is 28471952. We will revert to you by 07/10/09. Kindly request you to cooperate till such time to process your concern.
For further assistance, mail us at [email protected]
We value your association with Airtel.
Warm Regards, Praveena RamaswamyCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.&&&Original Message&&&&-lt;br>From: [email protected]: [email protected]: Sent: 27/09 14:47:18Subject: RE: COMPLAINT [|BAL|9717306036|200920091808|]META charset= iso-8859-1 BR
Dear Customer services
This is to inform you that I received a bill for Rs 438 - which is not what I asked for. Moreover according to that bill AIRTEL is threatening me to get the bill paid.
However as I have explained the situation earlier as well and the letter which was sent by you people says that you are going to take it to the solicitors.
Then let me tell you now I am fed up with the atrocious services that AIRTEL gave me moreover the way I have been treated is not at all acceptable.
Now since this case is going to be forwarded to Solicitors then let me see you in the court because the bill is not going to be paid any how.
Kind Regards
Siddharth Lohat
%%%%%%%%%%__
From: [email protected] [mailto:[email protected]]
Sent: Sun 9 20 2009 4:55 PM
To: Lohat S Siddharth M7A231 C
Subject: Re: COMPLAINT [ BAL 9717306036 200920091808 ]
Dear Mr. Lohat
Thank you for contacting Airtel.
With reference to your previous interaction dated 20 09 09 you have expressed concern over to reverse the bill charges and to disconnect your Airtel mobile number 9717306036.
We realize that this situation must have greatly inconvenienced you.
Your concern over bill charges and to disconnect the number has already been registered the request reference number for the same is 28471952. We will revert to you by 07 10 09. Kindly request you to cooperate till such time to process your concern.
For further assistance mail us at [email protected]
We value your association with Airtel.
Warm Regards
Kamesh Umashankar
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 20 09 2009 16:45:36
Subject: RE: COMPLAINT [ BAL 9717306036 200920091346 ]
META charset= iso-8859-1 BR
Dear Customer Services
Since there is an outstanding of Rs. 437.76 - in your account and unbilled amount of Rs. 62.95 - as on 19 09 09 which does not include the current usage roaming rental and discounts.
As per your information i advise you send me a revised bill with all the charges taken off.
The reason i trade with HCL technologies Bpo services over the phone Since i beared the loss of service on top of that Rs 1900 - for my wages.
So I need you to make the changes to the bill and on the account ASAP.
Otherwise i Will have to take legal action against AIRTEL.
Kind Regards
Siddharth Lohat
%%%%%%%%%%__
From: [email protected] [mailto:[email protected]]
Sent: Sun 9 20 2009 4:15 PM
To: Lohat S Siddharth M7A231 C
Subject: Re: COMPLAINT [ BAL 9717306036 200920091346 ]
Dear Mr. Lohat
Thank you for contacting Airtel.
With reference to your previous interactions you have expressed concern over service rendered and to disconnect your Airtel mobile number 9717306036.
We realize that this situation must have greatly inconvenienced you and Sincerely apologize for any difficulty caused to you by our Customer Service team
Your concern to disconnect the number has been registered the request reference number for the same is 28471952. We will revert to you by 07 10 09.
There is an outstanding of Rs. 437.76 - in your account and unbilled amount of Rs. 62.95 - as on 19 09 09 which does not include the current usage roaming rental and discounts if any in your account.
We reques
...Rest of the message is truncated.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
****************************************************************************
Re: COMPLAINT [|BAL|9717306036|200920091808|][email protected] [[email protected]]
You replied on 9/27 2:20 PM.
To: Lohat, S, Siddharth, M7A231 C
Cc:
Attachments:
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Dear Mr. Lohat,
Thank you for contacting Airtel.
With reference to your previous interaction dated 20/09/09, you have expressed concern over to reverse the bill charges and to disconnect your Airtel mobile number 9717306036.
We realize that this situation must have greatly inconvenienced you.
Your concern over bill charges and to disconnect the number has already been registered the request reference number for the same is 28471952. We will revert to you by 07/10/09. Kindly request you to cooperate till such time to process your concern.
For further assistance, mail us at [email protected]
We value your association with Airtel.
Warm Regards,
Kamesh UmashankarCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.&&&Original Message&&&&-lt;br>From: [email protected]: [email protected]: Sent: 20/09 16:45:36Subject: RE: COMPLAINT [|BAL|9717306036|200920091346|]META charset= iso-8859-1 BR
Dear Customer Services
Since there is an outstanding of Rs. 437.76 - in your account and unbilled amount of Rs. 62.95 - as on 19 09 09 which does not include the current usage roaming rental and discounts.
As per your information i advise you send me a revised bill with all the charges taken off.
The reason i trade with HCL technologies Bpo services over the phone Since i beared the loss of service on top of that Rs 1900 - for my wages.
So I need you to make the changes to the bill and on the account ASAP.
Otherwise i Will have to take legal action against AIRTEL.
Kind Regards
Siddharth Lohat
%%%%%%%%%%__
From: [email protected] [mailto:[email protected]]
Sent: Sun 9 20 2009 4:15 PM
To: Lohat S Siddharth M7A231 C
Subject: Re: COMPLAINT [ BAL 9717306036 200920091346 ]
Dear Mr. Lohat
Thank you for contacting Airtel.
With reference to your previous interactions you have expressed concern over service rendered and to disconnect your Airtel mobile number 9717306036.
We realize that this situation must have greatly inconvenienced you and Sincerely apologize for any difficulty caused to you by our Customer Service team
Your concern to disconnect the number has been registered the request reference number for the same is 28471952. We will revert to you by 07 10 09.
There is an outstanding of Rs. 437.76 - in your account and unbilled amount of Rs. 62.95 - as on 19 09 09 which does not include the current usage roaming rental and discounts if any in your account.
We request you to make the payment at the nearest Airtel Relationship centre to initiate further action. The forthcoming bill will reflect the payment and outstanding if any in your account.
Kindly be informed that you will be receiving a bill for usage till the date of disconnection for the current billing period.
For further assistance mail us at [email protected]
We value your association with Airtel.
Warm Regards
Kamesh Umashankar
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 20 09 2009 14:26:21
Subject: RE: COMPLAINT [ BAL 9717306036 190920096756 ]
META charset= iso-8859-1 BR
Dear Customer services
Thanks again for you revert on this issue.
However I am very very disappointed with Airtel. I knew that you will suggest to get my documents submitted.
However now I am not going to do so I would appreciate if you would get my number 9717306036 disconnected ASAP.
Please send the final bill to the billing address. Moreover make sure there will not any dues to pay against this number.
Because just because of Airtel s silly mistake iam loosing my business moreover I deal over the phone mostly.
So the border line is this case is going to be registered with Consumer Forum soon because it is not possible that if a customer has got two numbers at the same address you send an executive to get the address verified at 1 single property for both of the numbers the address doesn t get verified for one of the numbers this is not at all possible.
So Please get my number disconnected send me the documentation for it with ZERO balance to pay off.
Because I get paid on daily basis as per my calculation I lost approx. Rs 1900 for these four days.
Now Airtel owe me Rs 1900 as well because of
...Rest of the message is truncated.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
**************************************************************************
Re: COMPLAINT [|BAL|9717306036|200920091346|][email protected] [[email protected]]
You replied on 9/20 4:21 PM.
To: Lohat, S, Siddharth, M7A231 C
Cc:
Attachments:
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Dear Mr. Lohat,
Thank you for contacting Airtel.
With reference to your previous interactions, you have expressed concern over service rendered and to disconnect your Airtel mobile number 9717306036.
We realize that this situation must have greatly inconvenienced you and Sincerely apologize for any difficulty caused to you by our Customer Service team
Your concern to disconnect the number has been registered the request reference number for the same is 28471952. We will revert to you by 07/10/09.
There is an outstanding of Rs. 437.76/- in your account and unbilled amount of Rs. 62.95/- as on 19/09/09 which does not include the current usage, roaming, rental and discounts, if any in your account.
We request you to make the payment at the nearest Airtel Relationship centre to initiate further action. The forthcoming bill will reflect the payment and outstanding, if any in your account.
Kindly be informed that you will be receiving a bill for usage till the date of disconnection for the current billing period.
For further assistance, mail us at [email protected]
We value your association with Airtel.
Warm Regards,
Kamesh UmashankarCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.&&&Original Message&&&&-lt;br>From: [email protected]: [email protected]: Sent: 20/09 14:26:21Subject: RE: COMPLAINT [|BAL|9717306036|190920096756|]META charset= iso-8859-1 BR
Dear Customer services
Thanks again for you revert on this issue.
However I am very very disappointed with Airtel. I knew that you will suggest to get my documents submitted.
However now I am not going to do so I would appreciate if you would get my number 9717306036 disconnected ASAP.
Please send the final bill to the billing address. Moreover make sure there will not any dues to pay against this number.
Because just because of Airtel s silly mistake iam loosing my business moreover I deal over the phone mostly.
So the border line is this case is going to be registered with Consumer Forum soon because it is not possible that if a customer has got two numbers at the same address you send an executive to get the address verified at 1 single property for both of the numbers the address doesn t get verified for one of the numbers this is not at all possible.
So Please get my number disconnected send me the documentation for it with ZERO balance to pay off.
Because I get paid on daily basis as per my calculation I lost approx. Rs 1900 for these four days.
Now Airtel owe me Rs 1900 as well because of the mistake they have done..
Kind Regards
Siddharth Lohat
%%%%%%%%%%__
From: [email protected] [mailto:[email protected]]
Sent: Sun 9 20 2009 9:31 AM
To: Lohat S Siddharth M7A231 C
Subject: Re: COMPLAINT [ BAL 9717306036 190920096756 ]
Dear Mr. Lohat
Thank you for contacting Airtel.
With reference to your previous interactions you had expressed concern over the service render of Airtel and non working of your Airtel number 9717306036.
On account of the concerns detailed in your mail we do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
At Airtel we completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure that our customers are delighted by our inimitable approach.
Please be informed that your Airtel number 9717306036 has already been disconnected with effect from 17 09 2009 due to non receipt of the address proof documents. Hence we request you to visit the nearest Airtel Relationship center and submit the below mentioned documents to initiate further action regarding activation of your number.
Documents to be submitted are:
Address Proof (original) to be shown
Photo ID proof
Please find the attachment of Airtel Relationship center details for your reference.
As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
For further assistance mail us at [email protected].
We value your association with Airtel.
Warm Regards
Gowthami Kanniappan
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 19 09 2009 21:10:43
Subject: Complaint
META charset= iso-8859-1 BR
Hi There
This is
...Rest of the message is truncated.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
********************************************************************************
Re: COMPLAINT [|BAL|9717306036|190920096756|][email protected] [[email protected]]
You replied on 9/20 1:35 PM.
Attachments can contain viruses that may harm your computer. Attachments may not display correctly.
To: Lohat, S, Siddharth, M7A231 C
Cc:
Attachments: ARC Details.xls(40KB)
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Dear Mr. Lohat,
Thank you for contacting Airtel.
With reference to your previous interactions, you had expressed concern over the service render of Airtel and non working of your Airtel number 9717306036.
On account of the concerns detailed in your mail, we do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
At Airtel, we completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
Please be informed that your Airtel number 9717306036 has already been disconnected with effect from 17/09 due to non receipt of the address proof documents. Hence, we request you to visit the nearest Airtel Relationship center and submit the below mentioned documents to initiate further action regarding activation of your number.
Documents to be submitted are:
Address Proof (original) to be shownPhoto ID proof Please find the attachment of Airtel Relationship center details for your reference.
As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards, Gowthami KanniappanCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.&&&Original Message&&&&-lt;br>From: [email protected]: [email protected]: Sent: 19/09 21:10:43Subject: ComplaintMETA charset= iso-8859-1 BR
Hi There
This is to bring to you notice that i have got two numbers with you however one of the number is not working at all. The error MSG that m getting at the moment is SIM registration failed.
The number that iam referring to is 9717306036 under my name. Iam not happy about the service that iam getting with you.
I have paid all the due i understand that i have paid the bill late as well however that what i have paid the LPC for.
I spoke to sevral people in you customer service i was told that there is no restriction on the account as well. However i had a word with of your executives probably 4 days ago.
I was told that there was a restriction because of the DEBT on the account. Moreover you restricted my other number for customer services as well This is worst service i have ever got. Vodafone is much better provider than you i think i ll have reapply for their services.
However I rang your customer services 5 times now out of 4 times they were on updation mode. If this is the service iam getting then i ll have to rethink about switching providers.
Iam very very dissappointed with your customer services. Because of you i have lost my Bussiness with my UK clients. For 4 days.
Kind Regards
Siddharth LohatThis e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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