Sir,
This is in regards with my airtel # 9910319143. I was using this no since Dec. From last 8 months was getting bills above 4000/- though the usage was much less than that. After noticing the high bills trend being followed i got my no converted to a prepaid no[as per the process this can only be done if i clear all my outstanding dues] and so i paid another 4000 bucks and got my number converted. this was done in March. Since then i did not hear from airtel. 3 days back i directly got a LEGAL notice calling me a fraud for not payin 1800/- and so now asking me to pay an amount of 5000!!! They also mentioned they had informed me several times before sending me the notice.
But..
Firstly.
1) I paid the entire amount before getting the no convrted to a prepaid no, else it would have nt been converted.
2) there was not a single communication from airtel's end to inform me that i need to further pay some amount. No bill was sent to inform the same or no call was given.
3) Calling me a fraud, if i was a fraud i would have not paid the entire amount, Noone would pay 5000/- continously for 6 months and then do a fraud of mere 1800/-
On contacting them the same day. they had no answers except for "sorry s".. On demanding an answer i was promised a call back within 24 hours. after waiting for 48 hrs i called them again, again repeating the whole story and again i was told i would i would get a call back within 4 hours. Its been 30 hrs now. The numbers for nodal officer are continously busy. even now they are not botheed to sort it out and give a solution.
I dont know what should i do.. I am totaly fedup. please help..!
sincerely,
Kirandeep Ahuja
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