I have been an airtel customer for 6 years. Details of my mobile number:
Number-9845114529
Subscriber name-Debarshi Roy
However since i moved to another city, i had to disconnect my post-paid connection. Initially when i called up the customer care center and asked the procedures for disconnection. I was told by the lady that a request for disconnection can be made through the call center. I promptly put a disconnection request, but to my dismay i found bills still coming with the monthly rental. When I called up the customer center again, I was told that phone request for disconnection is not accepted and I need to go to certain centers in Bangalore for the same. We did that n the Cox town airtel center and I was promised that the refund will be given to me of my security deposit within 45 days. However it is past 60 days and I have not received my refund. I called up the customer center number 121 and they gave me another number 9845012345 which never goes to any voice operator.
I had sent a mail to the airtel nodal officer on may 12.No response from the, Then i called up the nodal officer after a week. She said that she would check the same and call me immdeiately with the detailed status. No calls from her as well. I feel airtel is a cheat.
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