I have a prepaid based in Kerala and am on roaming in TN for most of the time. I get incessant promotion calls from airtel and I get charged foR roaming if I answer it (which I invariably answer as the number is not known and you dont know if you are missing a call). I have tried to get through to customer service to say that i do not want to receive these promotion calls but there is no such option. The website says sms to 121 and our customer service will get back to you but what get backs to you is a stream of sms. Then, I tried the mobile number given - it gives you only four AUTOMATED OPTIONS that does not address my problem or most other problems in my opinion. There seems to be no way of getting to a customer service executive and their grievance redressal seems to centre around a visit to their service centre - seems rather odd for a COMMUNICATION company!!! Thats a nice way to prevent grievances or complaints!!! Everything else such ass subscriptions etc etc anything that they make money on seems to be available easily on sms or web or dial in.
0 comments