Hi,
I am using Airtel prepaid connection for more than 3 years. And initially i was using the Talk more plan. I changed my plan to Budget 25 plan and started using it. Its around 2 years since i changed my plan. I want to convert my plan back to Talkmore. I called customer care for plan change they asked me to send TM to 404 and i did the same. I recieved a message saying the plan cannot be converted. Again i called customer care and asked what was the problem. They informed me that i need to convert it first to Budget plan then the next month i can convert to talkmore. So i send BUD to 404. Again the same message the plan cannot be converted. I was literally irritated and called customer care 121 they asked to post complaint by dialing 198 . It got connected to the complaint section and while on the call it got disconnected. And the next time when i dialled 198. The voice message "please dial 121 for more information". So i called 121 here also the same voice message "please dial 121 for more information".
Is it the way the customer care which is not useful for the customer...
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